Darling Burgos Lantigua

• Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
• Managed multiple tables efficiently, ensuring timely order processing and delivery.
• Collaborated with kitchen staff to ensure accurate and prompt meal preparation and presentation.
• Trained new servers on menu details, service protocols, and best practices for customer engagement.

• Monitored store cleanliness and ensured that all areas, including restrooms and aisles, were regularly cleaned.

• Worked with the janitorial team to ensure the store maintains a welcoming environment for customers.

• Tracked employee attendance and work hours, ensuring compliance with scheduling policies.

• Responsible for reporting any attendance issues to the management team for further action if necessary.

• Assisted with resolving conflicts or misunderstandings between staff members or customers.

• Supervised and assisted with product restocking to ensure that shelves were consistently filled and presentable.

• Implemented daily specials and promotions, increasing overall sales through effective upselling techniques.
• Resolved guest complaints promptly, maintaining positive dining experiences and loyalty.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.