My main objective is to find a good position in a solid company where all my skills, and knowledge are utilized towards the growth and development of the company as well as myself.
Overview
1
1
Certification
8
8
years of post-secondary education
30
30
years of professional experience
Work History
Donor Services Specialist II Mobiles and Branches
ONE BLOOD
Oviedo, FL
10.2020 - 10.2026
Obtains medical history and vitals from donors and/or patients.
Performs phlebotomy and collection procedures to collect blood or blood components.
Displays excellent customer service and professionalism towards all customers.
Assists with the recruitment of potential apheresis, and bone marrow donors.
Provides excellent customer service to internal and external customers; responds promptly and effectively to customer concerns and questions, and provides information regarding products and services in a timely manner.
Communicates daily with Hospital team determining product needs, expected time of delivery, order fulfillment, back orders and other changes pertaining to the orders.
Evaluates product inventories, contacts hospitals, and updates reports as needed.
Assesses platelet, plasma, and RBC orders; ships appropriate products by expiration date to match par levels.
Reviews aging products, assists with transfers and facilitates moves effectively.
Provides feedback to supervisory personnel on the efficiency of the customer service process.
Communicates efficiently to other shifts on status of orders to ensure continuity.
Ensures adequate inventory of required supplies.
Performs tasks associated with manufacturing, labeling, storage, and shipping/distribution of blood products ensuring accurate and complete manufacturing records.
Performs quality control and maintenance functions in the department.
May operate OneBlood vehicles when necessary.
Biologics Manufacturing Assistant II
ONE BLOOD
03.2007 - 07.2015
Prepares blood components to meet FDA, AABB, and other regulatory agency.
Performs quality control on equipment used to manufacture blood, and blood components. Accurately isolates discards and/or releases lab manufacturing steps.
Performs duties as part of a team or as an individual, required by daily blood drives, and branch operations. Has knowledge of storage temperature for all blood, and blood components.
Executive Secretary
PEMEX-TABASCO, MEXICO
06.2000 - 09.2004
Responsible for all customers in and out calls. English/Spanish.
Create marketing materials for distribution throughout Mexico.
Oversaw all office operations including customer service for visitors in Tabasco City.
Manage and maintain executives' schedules. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
Public Relations Specialist
HABANA HILTON RESORT-HABANA, CUBA
07.1996 - 04.2000
Responsible primarily for the conception, coordination and execution of a hotel's marketing, and community relations plan. I was also track and maintain any media coverage whether print, television and radio.
Education
Associate of Applied Science - Medical Assistant
Florida National University
Hialeah, FL
11.2006 - 04.2009
Associate of Applied Science - Certified Professional Coder
Miami Dade College
Hialeah, FL
01.2006 - 10.2006
Bachelor of Science - Hospitality And Tourism Management
University of Habana
Habana, Cuba
07.1994 - 06.1996
High School Diploma -
Van-Joi
Habana, Cuba
07.1991 - 06.1994
Skills
Work under pressure
Problem solving
Leadership
Organization
Customer awareness
Confidence
Teamwork
Communication
Certification
CPR. HIV/AIDSs Blood Borne Pathogens.
Phlebotomy Technician.
Medical Assistant.
CPC.
Languages
Spanish
English
French
Timeline
Donor Services Specialist II Mobiles and Branches
ONE BLOOD
10.2020 - 10.2026
Biologics Distribution Assistant II
ONE BLOOD
07.2015 - 10.2020
Biologics Manufacturing Assistant II
ONE BLOOD
03.2007 - 07.2015
Associate of Applied Science - Medical Assistant
Florida National University
11.2006 - 04.2009
Associate of Applied Science - Certified Professional Coder
Miami Dade College
01.2006 - 10.2006
Executive Secretary
PEMEX-TABASCO, MEXICO
06.2000 - 09.2004
Public Relations Specialist
HABANA HILTON RESORT-HABANA, CUBA
07.1996 - 04.2000
Bachelor of Science - Hospitality And Tourism Management