Summary
Overview
Work History
Education
Skills
Timeline
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Darling Vasquez

Estero,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Concierge

The Terraces At Bonita Springs
10.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Receptionist

Memory Care Of Naples
07.2022 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

Associate of Arts - Human Resources Development

Florida SouthWestern State College
Fort Myers, FL
05.2024

High School Diploma -

Bonita Springs High School
Bonita Springs
05.2022

Skills

  • Relationship Building
  • Feedback Acceptance
  • Customer Relations
  • Data Analysis
  • Reporting and Documentation
  • Customer Retention Strategies

Timeline

Concierge

The Terraces At Bonita Springs
10.2022 - Current

Receptionist

Memory Care Of Naples
07.2022 - 11.2022

Associate of Arts - Human Resources Development

Florida SouthWestern State College

High School Diploma -

Bonita Springs High School

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Darling Vasquez