DARLY BILLONES
Austin,YX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Certified Nutritional Therapy Practitioner (Own Small Business)
Holistic Fitness And Nutrition
11.2021 - Current
- Provided education on the importance of a nutrient-dense, properly prepared, whole foods diet through content creation and courses
- Performed nutritional and lifestyle assessment
- Provided nutritional, lifestyle, and supplement recommendation for clients
- Created a course for clients to educated the importance of nutrient dense and whole foods diet,
digestion, blood sugar regulation, fatty acid balance, mineral status, hydration, sleep, stress, and
movement - Educated clients on how to differentiate between good quality foods that will support health vs poor
quality foods that contributes to health issues - Increased client satisfaction scores through excellent communication, empathy, and understanding of individual needs.
Licensed Health Insurance Agent
Health Insurance King, LLC
Irving, TX
03.2022 - 03.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
- Collaborated with colleagues to develop targeted marketing campaigns geared towards potential health insurance clients.
Server
PT's Restaurant And Bar
Dallas, TX
01.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Medical Unit Clerk
Santa Clara Valley Medical Center
01.2021 - 10.2021
- Acted as unit receptionist, assisted visitors, screened phone calls, and provided information with discretionary regard for rules and patient confidentiality.
- Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
- Demonstrated adaptability in adjusting work responsibilities based on changing needs or requirements within the medical unit.
- Collaborated with medical technicians to maintain appropriate inventory levels of medical supplies, reducing shortage occurrences on the unit.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
- Answered multi-line telephone system, provided information, and directed calls.
Education
Nutritional Therapy Association
11.2021
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA05.2017
Mission College
Santa Clara, CA12.2014
Skills
- MS Office, Word, Excel, Power Point, Outlook
- Cash handling
- POS
- Planning and coordination
- Problem resolution
- Team building
- Quality assurance control
- Patient relations
- Customer service
- Relationship development
- Administrative support
- Sales and Marketing
Timeline
Server
PT's Restaurant And Bar
01.2023 - 11.2023
Licensed Health Insurance Agent
Health Insurance King, LLC
03.2022 - 03.2024
Certified Nutritional Therapy Practitioner (Own Small Business)
Holistic Fitness And Nutrition
11.2021 - Current
Medical Unit Clerk
Santa Clara Valley Medical Center
01.2021 - 10.2021
Nutritional Therapy Association
Bachelor of Arts - Psychology
San Francisco State University
Mission College