Darlyne Louis
Springfield Gardens,NY
Summary
Dedicated security professional with experience at Unifi, skilled in incident reporting and proactive surveillance. Enhanced workplace safety through effective communication and rapid response to emergencies. Proven ability to foster a welcoming atmosphere while maintaining strict security protocols, ensuring a safe environment for all staff and visitors.
Overview
8
8
years of professional experience
Work History
Security Guard
Unifi
JFK Airport
04.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Improved response time to incidents by maintaining clear communication channels with team members.
Wheelchair Agent
American Airlines
JFK Airport
02.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
Cabin Cleaner
Dnata
JFK Airport
06.2018 - 07.2024
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
Education
GED -
Haiti
Haiti06.2006
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Incident reporting
- Emergency awareness
Languages
Creole and English
Native or Bilingual
Timeline
Security Guard
Unifi
04.2025 - Current
Wheelchair Agent
American Airlines
02.2023 - Current
Cabin Cleaner
Dnata
06.2018 - 07.2024
GED -
Haiti