Darmarco Simmons
Minneapolis,MN
Summary
Resourceful Account Coordinator known for high productivity and efficiency in task completion. Possess specialized skills in client relationship management and project coordination. Excel at communication, problem-solving, and time management, ensuring successful project outcomes and satisfied clients. Ready to bring a blend of organizational abilities and client-focused approach to manage complex tasks effectively.
Overview
13
13
years of professional experience
Work History
Corporate Payment Systems Account Coordinator
U.S. Bank
Minneapolis, MN
08.2022 - Current
- Plan meetings with defined, clear objectives by creating an agenda outlining topics, time allocations, and desired outcomes for clients such as JMF Enterprises, Yamaha Motor, and AdventHealth.
- Actively built and maintained professional relationships by adhering to clients' needs.
- Developed an understanding of transaction management, the foundational system that handles the recording and allocation of transactions.
- Coordinate communication between clients and internal teams to align project objectives.
- Utilize various software and tools to streamline processes and optimize performance.
Senior Closing Specialist 2 (LO)
Wells Fargo
Minneapolis, MN
09.2019 - 06.2022
- Successfully managed and maintained a loan pipeline of over 150.
- Recorded an average of 40 loan closures, while maintaining consistent communication with borrowers, promptly addressing any concerns with urgency.
- Developed a balance for prioritizing important assignments and important borrower needs.
- Texas refinance certified.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
Phone Banker 1/2 (Banker Coach)
Wells Fargo
Shoreview, MN
09.2018 - 09.2019
- Demonstrated ability to meet or exceed performance objectives through quality assurance, while creating an exceptional customer experience.
- Coached verbal interpersonal communication skills to help better assist customers.
- Developed knowledge and understanding of bank policies, procedures, and systems, and followed these to be a risk manager.
- Aid customers in managing and optimizing their bank accounts, and other products.
- Hogan Software Proficiency.
Assistant General Manager
Taco Bell
Saint Cloud, MN
06.2012 - 06.2018
- Managed risk by caring for the safety of both employees and the customers.
- Certified ServSafe, with the ability to follow food and building safety protocols.
- Daily reporting, counting, and ordering inventory.
- Trained, coached, and mentored staff to ensure smooth adoption of new programs, while creating a motivating atmosphere to foster an exceptional working environment.
- I wrote and delivered performance evaluations, and provided coaching toward the professional development of reporting team members.
- Top 5 performing stores for Customer Operations Risk Evaluations (CORE) and Customer Experience in 2017.
- Recruiting and interviewing potential employees.
Direct Care Assistance
J and J Holmes
Sartell, MN
01.2015 - 04.2015
- Responsible for clients' safety by tending to their medical care, transportation, and monitoring when necessary.
- Distribution of medical prescriptions.
- Documenting the behaviors of clients, filing, and reporting.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Education
Bachelor of Arts - business communication
Saint Cloud State University
Saint Cloud, MN06-2018
Skills
- Proficient in Microsoft Word, proficient in Excel, and PowerPoint
- Account management
- Client relationship building
- Root-cause analysis
- Documentation and control
- Document review
- Underwriting support
- Regulatory compliance
Timeline
Corporate Payment Systems Account Coordinator
U.S. Bank
08.2022 - Current
Senior Closing Specialist 2 (LO)
Wells Fargo
09.2019 - 06.2022
Phone Banker 1/2 (Banker Coach)
Wells Fargo
09.2018 - 09.2019
Direct Care Assistance
J and J Holmes
01.2015 - 04.2015
Assistant General Manager
Taco Bell
06.2012 - 06.2018
Bachelor of Arts - business communication
Saint Cloud State University
Similar Profiles
Kathryn MilburyKathryn Milbury
CRE Credit Analyst at U.S. BankCRE Credit Analyst at U.S. Bank
Maurice RobinsonMaurice Robinson
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
Andy WallpherAndy Wallpher
Senior Fraud Analyst at U.S. BankSenior Fraud Analyst at U.S. Bank
ROBERT HANSONROBERT HANSON
Client Relationship Consultant 4 at U.S. BankClient Relationship Consultant 4 at U.S. Bank
Ben AndersonBen Anderson
Software Engineer II at Quva BrightStreamSoftware Engineer II at Quva BrightStream