Darnae Ahmed
Corinth,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Highly effective in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Designer Shoe Warehouse, DSW
2021.06 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and coaching.
- Actively build a bench for the market by continuous identifying, recruiting and training of talent.
- Through rigorous 4 wall and LSM sales building, proud to get DSW HIghland village to over $4 million in sales annually.
- #4 in our market and member of the "Elite Fleet" group for DSW
- #1 in conversion and sales plan Q1 to present
General Manager
Carters Inc / Oshkosh
2018.02 - 2021.06
- Managed budget implementations, employee reviews, training, schedules.
- Was asked to run multiple store at a time to re-calibrate to company vision and practices.
- Established hiring and training guidelines to help stores with staffing issues.
- Developed and implemented strategies to increase sales and profitability.
- Was #5 in company for sales 2020 - 2021
Store Manager
Justice Tween Brands
2007.07 - 2018.02
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented bench building trainings and initiatives. Was able to promote 5 associates to management positions across the market in my time here
- Operations consultant for the Frisco locations.
Education
Associate of Science -
The University of Texas At Dallas
Richardson, TXSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
Timeline
Store Manager
Designer Shoe Warehouse, DSW
2021.06 - Current
General Manager
Carters Inc / Oshkosh
2018.02 - 2021.06
Store Manager
Justice Tween Brands
2007.07 - 2018.02
Associate of Science -
The University of Texas At Dallas
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