Darnay George
Insight Global (CorVel)
Florissant,MO
10
years of professional experience
Reliable customer support professional with experience in healthcare, hospitality, and service-based roles. Skilled in managing calls, updating records, and handling customer concerns with professionalism and accuracy. Focused on improving satisfaction, supporting efficient operations, and maintaining quality standards.
Work History
Knowledge Center Representative I
3 Months- Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.
- Accurately enter data into the CareMc and other internal system
- Send clients faxes of bills in a timely manner
- Maintain consistent attendance and meet quality and productivity standards
- Make sure the customers have an awesome experience so they will attend survey at the end of the call
Customer Service Agent Remote
11 Months- Responded to internal and external customer questions regarding insurance benefits, provider contacts, eligibility and authorizations
- Identified issues and delivered effective solutions to enhance customers satisfaction
- Processed account updates, billing questions, an
- Communicated policy information clearly to support customer understanding.
Front Desk Agent
2 Months- Managed reservations, room assignments, and walk-in requests using property management system.
- Processed guest check-ins and check-outs with accurate folio handling and payment verification.
- Resolved guest concerns promptly, maintaining professional service and positive stay experience.
- Answered multi-line calls and routed inquiries to appropriate hotel departments.
- Provided awesome customer service to guests and employees.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Front Desk Agent
3 Months- Coordinated with housekeeping to confirm room readiness and update availability status.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated guest profiles with preferences and requests for personalized service in future car repairs.
- Assisted customers with tire warranty.
- Processed customer invoices for car repairs.
Customer Service Representative
4 Months- Resolved customer concerns by providing clear guidance on contracts, billing, and service options
- Assisted walk-in and phone customers with storage, truck, and towing product selections
- Updated customer records and rental documentation for accurate account management
- Processed rental reservations, ensuring accurate vehicle, trailer, and moving equipment availability
- Handled payment processing and account adjustments while maintaining service accuracy
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Agent
4 Months- Resolved customer inquiries regarding orders, delivery schedules, and product availability.
- Processed returns, exchanges, and warranty requests with accurate documentation.
- Coordinated with sales, warehouse, and delivery teams to address service concerns.
- Entered customer information and order details into POS and CRM systems.
- Explained financing options, policies, and product care information to customers.
- Investigated shipment delays and updated customers with status changes.
- Maintained accurate records of service cases, claims, and follow-up actions.
- Maintained a high level of professionalism when interacting with customers, ensuring an awesome experience.
Front Desk Agent
4 Months- Assisted guests with local recommendations, hotel amenities, and service requests.
- Verified billing details, applied charges, and corrected posting errors for guest accounts.
- Collected room deposits, fees, and payments.
- Coordinated with housekeeping to confirm room readiness and update availability status.
- Maintained accurate records of guest information, payments, and reservations using hotel management software.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma
Skills
Customer support
CRM software expertise
Accurate data entry
Call handling
Problem resolution
Client management
Time management
Written communication
Teamwork skills
Proactive approach
Goal-oriented mindset
Timeline
Knowledge Center Representative I
Insight Global (CorVel)
07.2026 - CurrentRead More
Customer Service Agent Remote
Elegance Health
10.2021 - 09.2022Read More
Front Desk Agent
Best Western Hotel
07.2021 - 09.2021Read More
Front Desk Agent
Midas
08.2019 - 11.2019Read More
Customer Service Representative
U-Haul
06.2018 - 10.2018Read More
Customer Service Agent
Value City Furniture
06.2018 - 10.2018Read More
Front Desk Agent
Aerie's Resort
05.2016 - 09.2016Read More
Riverview Gardens High School
High School Diploma
Read More