Darnea Pinkett
Fort Washington,MD
Summary
Results-driven professional with extensive experience at UnitedHealth Group, specializing in customer service and benefits explanation. Demonstrated expertise in managing complex inquiries and educating members on medical benefits, leading to enhanced member satisfaction. Strong communication skills and a solid understanding of medical terminology have streamlined claim processes effectively. Career goals include further optimizing member engagement strategies to elevate service standards.
Overview
8
8
years of professional experience
Work History
Complex Customer Care Representative
UnitedHealth Group
Remote
01.2025 - Current
- Ensured clarity and satisfaction for members regarding their GEHA benefits.
- Conduct outbound calls to third-party entities for member assistance.
- Diffused difficult calls through empathy and comprehension.
- Provided clear and concise explanations of benefits and claims to members.
Benefit Advocate
UnitedHealth Group
Remote
12.2021 - 01.2025
- Provided clear information on benefit plans, claim processes, and healthcare network options to members.
- Managed member-related calls to verify provider and employer eligibility.
- Managed communications to handle queries related to medical treatments, insurance, and authorizations.
- Informed members about their medical and pharmacy benefits through educational initiatives.
- Acquired essential understanding of medical conditions, procedures, and terminology.
Merchandiser
Hallmark
Fort Washington, MD
10.2021 - 12.2022
- Oversaw product merchandising in designated stores, ensuring visually appealing and organized displays.
- Tracked and replenished inventory using Hallmark-issued devices.
- Ensured compliance with corporate guidelines through team collaboration in stores.
- Scanned shelves and product cases for expired stock to discard outdated items.
Customer Service Representative
DISH
Remote
04.2021 - 10.2021
- Executed effective solutions addressing various customer problems, enhancing overall satisfaction.
- Built lasting connections with clients, maintaining excellent customer retention.
- Handled large volumes of calls, resolving customer inquiries efficiently.
Alarm Dispatcher
Alarm Central Station
Port Chester, NY
03.2017 - 04.2020
- Monitored and processed alarms and trouble signals upon receipt.
- Communicated account information and alarm status via phone, email, and fax.
- Delivered outstanding support to dispatch agencies, alarm companies, and subscribers.
Education
High School Diploma -
Elizabeth Seton High School
Bladensburg, MD05-2009
Skills
- Customer service
- Benefits explanation
- Claim processing
- Medical terminology
- Data entry
- Call management
Timeline
Complex Customer Care Representative
UnitedHealth Group
01.2025 - Current
Benefit Advocate
UnitedHealth Group
12.2021 - 01.2025
Merchandiser
Hallmark
10.2021 - 12.2022
Customer Service Representative
DISH
04.2021 - 10.2021
Alarm Dispatcher
Alarm Central Station
03.2017 - 04.2020
High School Diploma -
Elizabeth Seton High School