Hayley Pulliam
Patton,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Complex Customer Care Representative
United Healthcare Group
Remote, Remote
11.2023 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Participated in team meetings to discuss strategies for improving customer satisfaction level
Medical Assistant
Advanced Dermatology
Cape Girardeau, MO
08.2020 - 10.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
Medical Assistant/Receptionist
Saint Francis Medical Center
Cape Girardeau, MO
03.2016 - 07.2020
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Assistant Customer Service Manager
Buchheit
Jackson, MO
05.2014 - 03.2016
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
Education
High School Diploma -
Meadow Heights School
Patton05-2014
Skills
- Customer Service
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Direct Patient Care
- Medical Transcription
- Cash Handling
- Data Entry
- Medical Terminology Knowledge
- Insurance Verification
Certification
- Certified Medical Assistant
- BLS
Timeline
Complex Customer Care Representative
United Healthcare Group
11.2023 - Current
Medical Assistant
Advanced Dermatology
08.2020 - 10.2023
Medical Assistant/Receptionist
Saint Francis Medical Center
03.2016 - 07.2020
Assistant Customer Service Manager
Buchheit
05.2014 - 03.2016
High School Diploma -
Meadow Heights School
- Certified Medical Assistant
- BLS
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