DARNEIL MORGAN
East Orange,USA
Summary
Encouraging professional and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Arc Of Essex County
Orange, New Jersey
02.2024 - Current
- Maintained accurate records of employee attendance and performance reviews.
- Coordinated with vendors regarding medication availability, pricing, delivery schedules.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Ensured compliance with all safety regulations in the workplace.
- Developed and implemented standard operating procedures to ensure efficient workflow.
Customer Experience Advisor
Percepta/Polestar/Volvo Cars North America
Mahwah, NJ
08.2021 - 08.2024
- Applied advanced data analysis techniques to diagnose and address client concerns via email and phone communications
- Conducted regular team meetings and one-on-one coaching sessions to enhance analytical skills and productivity
- Utilized a consultative approach to understand business needs and recommend relevant data-driven insights
- Recorded and managed actions taken, issues resolved, and client information to effectively maintain and analyze customer accounts
Customer Relations Consultant
Teleperformance/Jaguar Land Rover
Mahwah, NJ
01.2020 - 07.2020
- Utilized advanced troubleshooting techniques to resolve client issues through email and phone communications
- Held regular team meetings and individual coaching sessions to improve employee skills and productivity
- Employed a consultative sales approach to identify customer needs and suggest appropriate solutions
- Documented actions taken, issues resolved, and customer information to efficiently manage customer accounts
Branch Manager
WeBuyAnyCar USA
Elmwood Park, NJ
01.2016 - 10.2017
- Conducted sales meetings with potential and existing clients
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Examined, researched, and purchased vehicles from clients
- Generated financial and operational reports to assist management with business strategy
Lead Car Salesman
Garden State Honda
Clifton, NJ
08.2014 - 01.2016
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services
- Negotiated purchase prices and explained sales, warranty, and optional products
- Responded to customer inquiries via telephone and email
District Manager
Primerica
Woodland Park, NJ
06.2012 - 04.2015
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Compiled and analyzed data to determine approaches to improve sales and performance
- Managed accounts to retain existing relationships and grow share of the business
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
Education
Bachelor of Science - Operations Management
William Paterson University
Paterson, NJ08-2025
Associate of Liberal Arts -
Passaic County Community College
Paterson, NJ05.2021
Skills
- Sales Management
- Insurance Sales
- Business Administration
- Excellent Customer Service
- Inbound & Outbound Calls
- Data Entry & Maintenance
- Verbal & Written Communication
- Microsoft Office Expertise
- Multitasking Strengths
- Medical Terminology
- Issue & Complaint Resolution
- Upselling Products & Services
- Business Development
- Healthcare Staffing
- Relationship Building
- Sales Performance
- Pipeline Management
- Prospecting
- Client Education
- Top Producer
- Strategic Planning
- Referrals
- Verbal communication
- Written communication
- Interpersonal skills
- Teamwork
- Virtual environment
- Technical information
- Microsoft Office
- IOS
- Android
- Troubleshooting
- Safety oversight
- Customer relationship management
- Task delegation
- Human resources
- Team Training
Timeline
Operations Supervisor
Arc Of Essex County
02.2024 - Current
Customer Experience Advisor
Percepta/Polestar/Volvo Cars North America
08.2021 - 08.2024
Customer Relations Consultant
Teleperformance/Jaguar Land Rover
01.2020 - 07.2020
Branch Manager
WeBuyAnyCar USA
01.2016 - 10.2017
Lead Car Salesman
Garden State Honda
08.2014 - 01.2016
District Manager
Primerica
06.2012 - 04.2015
Bachelor of Science - Operations Management
William Paterson University
Associate of Liberal Arts -
Passaic County Community College
Similar Profiles
Lucy SandorLucy Sandor
Student Champion Mentor at Arc of Essex CountyStudent Champion Mentor at Arc of Essex County
Eric E. SutherlandEric E. Sutherland
Customer Support Coordinator at The Arc Of Essex CountyCustomer Support Coordinator at The Arc Of Essex County
Ophelia LouissaintOphelia Louissaint
Direct Support Professional at Arc Of Essex CountyDirect Support Professional at Arc Of Essex County
Jermaine SaundersJermaine Saunders
CNA at Meadowbrook Care CenterCNA at Meadowbrook Care Center
Yissell RosarioYissell Rosario
Food Service Supervisor at SodexoFood Service Supervisor at Sodexo