Perry Jemison
Royal Oak,MI
Summary
Retail professional known for enhancing customer satisfaction through personalized service and effective issue resolution. Experienced in training team members and managing inventory to support sales growth. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Wayne Underwear llc
01.2015 - Current
- Supervised daily operations in a fast-paced manufacturing environment.
- Coordinated inventory management and supply chain logistics to ensure timely resource availability.
- Identified areas for improvement and developed strategies that streamlined operations.
- Implemented process improvements to enhance workflow efficiency.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Analyzed operational data to identify trends and implement strategic improvements.
- Prepared and presented reports on operational performance metrics to inform management decisions.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Trained and mentored team members on safe work practices.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Computed balances, totals or commissions to support the accounting team.
- Calculated and processed end-of-year bonuses and adjustments with high accuracy.
- Analyzed financial activities of department to share budgetary input with managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Salesperson/Manager
Nordstrom
11.2015 - 07.2020
- Summarize your key responsibilities, leadership, and most stellar accomplishments. Don’t list everything; keep it relevant and include data that shows the impact you made.
- Developed and implemented strategies to meet sales quotas.
- Engaged with customers to build relationships and encourage repeat visits.
- Assisted customers with product selection and provided personalized recommendations.
- Maintained knowledge of current promotions and sales events to inform customers.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service.
- Processed transactions accurately and efficiently at the cash register.
- Conducted inventory checks and restocked merchandise.
- Trained new sales associates on product knowledge and customer service skills.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders.
- Analyzed customer feedback to identify areas of improvement in product offerings.
Cashier
Lowe's
11.2015 - 12.2016
- Think about the size of the team you led, the number of projects you balanced, or the number of articles you wrote.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and returns while ensuring accurate transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers with product selections and inquiries in the store.
- Resolved customer complaints promptly to ensure satisfaction during checkout.
Sales Associate
Pacsun
06.2014 - 11.2015
- Think about the size of the team you led, the number of projects you balanced, or the number of articles you wrote.
- Assisted customers with product selection and provided personalized service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed transactions accurately through point-of-sale systems.
- Managed inventory levels and restocked shelves efficiently.
- Maintained store cleanliness and organized merchandise displays effectively.
Court Courier/Mailroom Assistant
Law Offices of A. Tuddles
Detroit, Michigan
02.2011 - 04.2013
- Delivered legal documents promptly to various court locations and clients.
- Ensured the safe handling of sensitive legal materials during transport.
- Communicated effectively with attorneys regarding delivery schedules and requirements.
- Maintained accurate records of all deliveries for tracking and accountability.
- Collaborated with office staff to streamline delivery processes and improve efficiency.
- Navigated city routes efficiently to minimize delivery time and enhance service quality.
- Provided exceptional customer service while interacting with clients during deliveries.
- Checked and secured package loads prior to deliveries to ensure safe transport.
- Ensured all packages were properly labeled and sealed.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Provided excellent customer service by answering questions about delivery status.
Education
Bachelors of Arts - Fashion Merchandising
Art Institute of michigan
01-2015
High school diploma -
Grosse point north high school
06-2012
Skills
- Microsoft Office
- Communications
- Leadership
- Retail Sales
- Relationship management
- Customer service
- Product knowledge
- Inventory management
- Team collaboration
- Process improvement
- Conflict resolution
- Time management
- Effective communication
- Employee training
- Sales presentations
- Complaint handling
- Account management
- Sales management
- Data entry
- Microsoft Excel
- Task prioritization
- Numeric data entry
- Fast typing speed
- Effective communication
- Research and analysis
- Document scanning
- File management
- Office software
- File management
- Greeting visitors
- Answering calls
- File organization
Timeline
Cashier
Lowe's
11.2015 - 12.2016
Salesperson/Manager
Nordstrom
11.2015 - 07.2020
Operations Supervisor
Wayne Underwear llc
01.2015 - Current
Sales Associate
Pacsun
06.2014 - 11.2015
Court Courier/Mailroom Assistant
Law Offices of A. Tuddles
02.2011 - 04.2013
Bachelors of Arts - Fashion Merchandising
Art Institute of michigan
High school diploma -
Grosse point north high school