Kahunani Keliikuli
Operations Supervisor
Henderson,NV
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Possessing substantial work ethnic, time management, organization, and prioritization qualities. With successful client confidentiality, as well as monitoring employee performance, maintaining costumer satisfactory.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Operations Supervisor
Equus Workforce Solutions
Hilo, HI
10.2020 - Current
- Responsible for overseeing the project's programmatic activities and operations
- Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues
- Analyzes processes and procedures to optimize performance
- Defines and sets operational goals
- Prioritizes assignments and adjusts or adapts service delivery as needed
- Understand all technical aspects of the operational units
- Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs
- Maximize performance and productivity
- Direct/delegate staff responsibilities to meet and/or exceed performance standards
- Facilitate meetings with partners to promote full, frequent communication
- Review staff performance and recommend corrective actions as needed
- Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
- Participate in development and maintenance of standard operating procedures.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
Case Manager
Equus Workforce Solutions
Hilo, HI
01.2020 - 10.2020
- Provides initial screening for new clients, determines eligibility, re-determines eligibility for continued care
- Makes changes in the client’s care between re-certification dates involving eligibility or other pertinent information affecting services, provides for termination of child care
- Data entry of applications into HANA system
- Serves as back up for the administrative staff and other case managers
- Performs other duties as assigned, manages a client caseload.
Assistant Executive Manager
Acumen Fiscal Agent
Hilo, HI
02.2015 - 06.2020
- Composed, prepared, edited, and distributed correspondence and other department documents
- Formatted visual presentations for speeches and meetings using state-of-the-art applications and equipment
- Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office
- Arranged for conferences and meetings
- Edited and formatting draft correspondence prepared by staff members
- Calculated hours and submitted payroll to ensure timely distribution of funds
- Created invoices weekly using Excel spreadsheets
- Filed documents to maintain an organized and efficient office environment
- Trained new administrative assistant
- Performed HR functions
- Created a ling system exclusively for all sensitive information used throughout the agency
- Ordered and maintained supplies for the division
- Provided time sensitive documents to managers for daily review.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for Number employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Assistant
Equus Workforce Solutions
Hilo, HI
01.2019 - 01.2020
- Receives child care applications, registers in HANA system, and tracks application process
- Maintains the privacy and confidentiality in the performance of duties
- Scan documents to electronic case folder
- Organize and maintain files including archiving closed cases
- Implement method for tracking files and safekeeping
- Provides case management support to case manager
- Assists case manager in case file audit to ensure all documentation is in clients file
- Sort and distribute incoming mail to proper department or individual
- Collects outgoing mail and prepare for postal service
- Maintains inventory of office supplies and prepares monthly orders
- Provides general information and assist clients with application process
- Data entry of applicant/client information into the HANA system
- Issues Electronic benefits card (EBT) for eligible clients and ensures quality control if EBT cards
- Follows all rescare and DHS policies and procedures
- Completes all rescare and DHS required training
- Adjust to workload requirements to meet program demands
- Performs similar or slightly more responsible duties as assigned
- Prepares and scan documents into electronic case folder
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High school diploma - undefined
Hilo High School
Bachelor Of Psychology - Basic Science
University of Hawaii At Hilo
Hilo, HI 08.2020 - Current
Skills
Meeting FacilitationInventory ControlRecruitingSupervising ExperienceLogisticsOffice AdministrationCase ManagementHuman ResourcesProcess ImprovementManagementMicrosoft OfficeQuality ControlMicrosoft ExcelOperations ManagementResearch
Customer Relations
Strategic planning
Workflow planning
Staff Management
Payroll and budgeting
Scheduling
Documentation and control
Self-Motivated
Clerical Support
Teambuilding
Timeline
Operations Supervisor
Equus Workforce Solutions
10.2020 - Current
Bachelor Of Psychology - Basic Science
University of Hawaii At Hilo
08.2020 - Current
Case Manager
Equus Workforce Solutions
01.2020 - 10.2020
Administrative Assistant
Equus Workforce Solutions
01.2019 - 01.2020
Assistant Executive Manager
Acumen Fiscal Agent
02.2015 - 06.2020
High school diploma - undefined
Hilo High School