Tegan Webb
Fairburn,GA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Atlanta Gas Light
Atlanta , GA
2020.08 - Current
- Review reports on employee attendance, productivity and effectiveness to evaluate performance.
- Review employees' work to check adherence to quality standards and proper procedures.
- Resolve customer complaints in a timely manner to maintain customer satisfaction.
- Assist in the hiring process by conducting interviews and making recommendations for new hires.
- Oversee implementation of procedures, goals and objectives within operations.
- Prepare reports on operational performance metrics and present them to management team.
- Train employees on best practices and protocols while managing teams to maintain optimal productivity.
- Manages daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Resource Management Planner
Southern Company Gas
Atlanta , GA
2018.01 - 2020.08
- Conduct weekly calls during the Light-UP season to discuss with Operations our progress through the busy season
- I make recommendations on work wising to ensure all service areas stays aligned with Overtime and Budget
- I pull data and present in PowerPoint and Excel presentations the data from previous years to comparison of the current year
- Conduct Monthly meetings with the Regional Directors, Operations Supervisors, Call Center Leadership, Forecast and Finance/Budget teams
- Meetings are to discuss our past success in our monthly goals and what we need to do forward to continue that path and recommendations for any changes
- Conduct weekly meetings with the Senior Schedulers to discuss our global approach to successful reach our compliance goals, execute our monthly forecast, workwise resources as necessary and strategically setup the Operations to be successful in our established metrics
- Execute monthly forecast for each region set in place by the forecast & financial teams to assure my regions are meeting their operating budgets and compliance numbers
- Operate as a cross-functional role in assisting with dispatching when needed for business operations as well as BG operations
- Effectively enter orders for AG/BG as requested from internal and external customers
- Perform weekly meetings with operations to collaborate and plan out our monthly and weekly plans to execute the forecast
- Run daily reports (via the Completion Report, RD Portal, AR Report, etc) to report our daily to the LDC's their daily goal and keep them aware of upcoming compliance due dates
- Also provide them their MTD KPI metrics and areas of opportunity for improvement if necessary
- Contact customers via phone or mail when required to complete compliance/maintenance work at the meter
- Knowledge of many applications to include Sentinel, WMIS, ARM Scheduler, GIS, CTS, ClickMobile, DoodlePro/Doodle Work, Asset Repository
Senior Scheduler
Southern Company Gas
Atlanta , GA
2014.01 - 2018.01
- Execute monthly forecast for each region set in place by the forecast & financial teams to assure my regions are meeting their operating budgets and compliance numbers
- Operate as a cross-functional role in assisting with dispatching when needed for business operations as well as BG operations
- Effectively enter orders for AG/BG as requested from internal and external customers
- Perform weekly meetings with operations to collaborate and plan out our monthly and weekly plans to execute the forecast
- Run daily reports (via the Completion Report, RD Portal, AR Report, etc) to report our daily to the LDC's their daily goal and keep them aware of upcoming compliance due dates
- Also provide them their MTD KPI metrics and areas of opportunity for improvement if necessary
- Contact customers via phone or mail when required to complete compliance/maintenance work at the meter
- Knowledge of many applications to include Sentinel, WMIS, ARM Scheduler, GIS, CTS, ClickMobile, DoodlePro/Doodle Work, Asset Repository
Education
Masters of Business Administration -
Strayer University
2012-12
Bachelor of Science with a Concentration in Biology -
Georgia State University
Atlanta2002-06
Skills
- Talent for identifying customer needs and presenting appropriate company product and service offerings.
- Demonstrate ability to gain customer trust and provide exceptional follow-up, leading to increased repeated referral business.
- Expertise in resolving escalated customer service issues.
- Proficient with Microsoft Office System (including Microsoft Word, Excel, Outlook, and PowerPoint)
- Project Management
- Program Support
- Compliance Monitoring
- Data Management
- Risk Mitigation
- Decision-Making
- Scheduling
- Workflow Management
- New Business Development
- Operations Oversight
- Time Management
- Microsoft Office
References
Available upon request
Timeline
Operations Supervisor
Atlanta Gas Light
2020.08 - Current
Resource Management Planner
Southern Company Gas
2018.01 - 2020.08
Senior Scheduler
Southern Company Gas
2014.01 - 2018.01
Masters of Business Administration -
Strayer University
Bachelor of Science with a Concentration in Biology -
Georgia State University
Similar Profiles
ASAD MASOODASAD MASOOD
Pipeline Integrity Engineer at Southern Company Gas / Atlanta Gas LightPipeline Integrity Engineer at Southern Company Gas / Atlanta Gas Light
Burton ThomasBurton Thomas
Construction Inspector II at Atlanta Gas LightConstruction Inspector II at Atlanta Gas Light
Cory HuntCory Hunt
Field Tech C at Atlanta Gas LightField Tech C at Atlanta Gas Light