SILVA FRENKYAN
Winnetka,CA
Summary
The ability to find employment where I can be an asset to the company, along with the development of new skills and professional growth, in which I can apply my exceptional organizational skills, analytical skills, educational experience, helping improve company productivity and aiding in its achievement.
Overview
7
7
years of professional experience
Work History
Case Specialist
Child Care Resource Center
Chatsworth, CA
2022.07 - Current
- Handle a high level of bilingual cases
- Interacted with people of different personalities and finding solutions to daily issues
- Multitasking with processing cases and interacting with parents with their needs
- Handled parent's concerns whether in person, through email or over the phone
- Managed up to 380 cases
Receptionist
Ararat Home of Los Angeles
2018.12 - 2022.01
- Answer phone calls
- Monitor the cameras
- Help the elders with questions they have
- Maintain safety for the elders
Volunteering
Libra Home Health Care Inc
Glendale, CA
2018.04 - 2018.05
- Filed different cases, and organized the papers around the office
- Handled customer inquiries, complaints, billing questions and payments
- Handled incoming & outgoing high volume of calls
Education
BA - Psychology
CALIFORNIA STATE UNIVERSITY - NORTHRIDGE
01.2022
AA - Psychology, Social Sciences
OPTIONS FOR YOUTH-ARLETA
01.2018
Skills
- Talent for identifying client needs and presenting appropriate company product and service offerings
- Demonstrated ability to gain customer trust and provide exceptional follow-up leading to increased repeat and referral business
- Expertise in resolving escalated customer service issues
- Responsible candidate, ability to multitask, team player, punctual, flexible and willing to learn
- Bilingual in English and Armenian
- High School Diploma
- Bachelors in Psychology
- Conflict resolution
- Customer service
Timeline
Case Specialist
Child Care Resource Center
2022.07 - Current
Receptionist
Ararat Home of Los Angeles
2018.12 - 2022.01
Volunteering
Libra Home Health Care Inc
2018.04 - 2018.05
BA - Psychology
CALIFORNIA STATE UNIVERSITY - NORTHRIDGE
AA - Psychology, Social Sciences
OPTIONS FOR YOUTH-ARLETA