Summary
Overview
Work History
Education
Skills
Knowledge And Skills
Timeline
Generic

Darnel Dimanche

Port St. Lucie

Summary

Dynamic and results-driven Account Executive with over 10 years of experience in sales and client relationship management. Proven track record of exceeding sales targets, enhancing customer satisfaction, and driving revenue growth. Seeking to leverage skills in utilizing CRM tools and sales strategies to maximize business opportunities and profitability.

Overview

13
13
years of professional experience

Work History

Senior Account Manager

Verizon
04.2021 - 01.2025
  • Manage a portfolio of 70+ key accounts, consistently achieving 110% of monthly sales targets
  • Develop and implemented strategic account plans to prospect, drive client engagement, and retention
  • Negotiate and closed high-value contracts with C-level executives, resulting in 26 new accounts closed in 2023 and 24 in 2024
  • Utilized Salesforce and other CRM Software to track client interactions, forecast sales, and generate detailed reports for management
  • Collaborate with cross-functional teams to customize solutions that met client needs and drove satisfaction
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.

Account Manager SMB - Retail

Verizon
03.2017 - 03.2021
  • Directed account management activities for small to medium enterprise clients, ensuring exceptional service
  • Achieved a 117% to budget in sales through strategic up-selling and cross-selling initiatives with retail channel
  • Conducted in-depth market research and competitor analysis to identify new business opportunities
  • Trained and mentored retail sales executives, enhancing team productivity and performance
  • Organized and led client presentations, product demonstrations, and negotiations
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

General Manager

Verizon
04.2014 - 03.2017
  • Coached and developed a staff of 20+ key representatives to take on more responsibilities, resulting in a 120% to sales budget for entire store
  • Managed a $4M store, hiring and training 15+ employees on how to effectively sell various products and services
  • Contributed to achieving team sales goals by providing exceptional customer support
  • Coached 11 employees to promotions during tenure
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Solutions Manager

Verizon
11.2013 - 04.2014
  • Coached and developed front line staff in operations and sales on a daily basis
  • Provided exceptional customer service to existing and prospective clients
  • Led store to highest month in sales as interim General Manager
  • Wrote schedules for entire staff
  • Handled store inventory and operations for compliance

Solutions Specialist

Verizon
07.2012 - 11.2013
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Won state wide Florida's Best awards 3 times from December 2012 - May 2013
  • Completed and graduated from Florida area Career Builder and Management program.
  • 131% to quota over tenure as Solutions Specialist time.

Education

Associate of Science - Sports Medicine and Fitness Technology

Keiser University
05.2011

Skills

  • Account Management
  • Client Relationship Management
  • Strategic Planning & Analysis
  • Sales & Business Development
  • Market Research
  • Communication & Negotiation
  • Business development
  • Leadership and team building
  • Product knowledge
  • Excellent negotiation skills

Knowledge And Skills

  • Account Management
  • Client Relationship Management
  • Strategic Planning & Analysis
  • Sales & Business Development
  • Market Research
  • Communication & Negotiation

Timeline

Senior Account Manager

Verizon
04.2021 - 01.2025

Account Manager SMB - Retail

Verizon
03.2017 - 03.2021

General Manager

Verizon
04.2014 - 03.2017

Solutions Manager

Verizon
11.2013 - 04.2014

Solutions Specialist

Verizon
07.2012 - 11.2013

Associate of Science - Sports Medicine and Fitness Technology

Keiser University

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Darnel Dimanche