Darnell Allen
Tacoma,WA
Summary
Attentive Desktop Support Technician with 9 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
10
10
years of professional experience
Work History
Desktop Support Technician
WFG National Title
2020.04 - Current
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of games.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
Information Technology Specialist
United States Army
2014.06 - Current
- Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding
- Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives
- Escalated issues to support teams, both domestic and international, and collaborated until fully resolved.
Customer Service Representative
Cost Plus World Market
2013.11 - 2014.03
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Assessed floor displays to determine which merchandise required restocking
- Helped customers complete purchases, including processing payments and bagging items.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12.2026
High School Diploma -
Arcadia High School
Arcadia, CA06.2009
Skills
- New System Deployment
- Technical Support
- End-User Account Management
- Root Cause Analysis
- Hardware Troubleshooting
- Software Installation
Assessments
Technical support, Proficient, 02/01/20, Performing software, hardware, and network operations.
Timeline
Desktop Support Technician
WFG National Title
2020.04 - Current
Information Technology Specialist
United States Army
2014.06 - Current
Customer Service Representative
Cost Plus World Market
2013.11 - 2014.03
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Arcadia High School
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