Darnell Brannen
The Bronx,NY
Summary
People person, Enjoys Service
Overview
29
29
years of professional experience
Work History
Field Technician
Verizon
Brooklyn, New York
11.1999 - Current
- Installed Copper phone lines repaired and installed fios and repair. Spliced fiber for data, cable tv and phone.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Provided technical support to customers via phone, email and in person.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Installed software applications according to customer specifications.
- Repaired faulty electronic equipment using specialized tools such as soldering irons or oscilloscopes.
- Assisted in developing training plans for technicians on the use of new technology.
- Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
- Responded quickly to emergency situations requiring immediate attention.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Trained staff members on proper use of equipment, processes and procedures.
- Developed strategies for resolving complex technical issues encountered in the field.
- Tested newly installed systems prior to deployment in order to ensure functionality.
Alarm Technician
A and P Security service
Brooklyn, NY
09.1995 - 11.1999
- Installed Ademco equipment for residential service aswelll commercial…
Education
High School Diploma -
Wingate
Brooklyn, NY06-1992
Some College (No Degree) -
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Safety Management
- Technical Support
- Equipment Installation
- Cable pulling
Timeline
Field Technician
Verizon
11.1999 - Current
Alarm Technician
A and P Security service
09.1995 - 11.1999
High School Diploma -
Wingate
Some College (No Degree) -
Medgar Evers College of The City University of New York