Darnell Dunston
Providence,RI
Summary
Dynamic IT Specialist with six years of experience in network systems and design, adept at aligning IT strategies with corporate objectives through effective resource allocation and budget management. Recognized as an expert troubleshooter and technology leader with advanced skills in resolving technical issues swiftly and efficiently. Currently pursuing a Bachelor's degree in Computer Science, eager to leverage a strong foundation in technical support and information security to launch a successful career. Committed to developing robust security frameworks and implementing effective network defense strategies that align with business goals and industry standards.
Overview
7
7
years of professional experience
Work History
IT Specialist
US Army
Providence, Rhode Island
04.2019 - Current
- Diagnosed issues with software and equipment using software systems and different troubleshooting techniques to locate root causes.
- Supported team computer needs with skilled installation of devices, cables and software.
- Supervised and resolved technical communications problems and conducted operational acceptance tests.
- Developed planning documentation, prepared budgetary justifications and coordinated resource allocation.
- Recorded over 7,000 customer issues on a database to streamline process and fasttrack resolutions.
Relationship Banker
Bank of America
Greenville, RI
09.2024 - Current
- Cultivated strong client relationships through personalized banking solutions and proactive engagement.
- Executed daily operations for account management, ensuring compliance with banking regulations and procedures.
- Analyzed client financial needs to recommend suitable products and services, enhancing customer satisfaction.
- Led initiatives to streamline processes, improving service efficiency and reducing transaction times.
Mobile Retail Manager
AT&T
South Kingstown, Rhode Island
10.2021 - 08.2024
- Directed and delegated merchandising tasks using strategic store positioning and effective planogram design to drive sales and increase product exposure.
- Exceeded multiple stores revenue targets by 15% - 20%
- Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints.
- Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values.
- Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales.
Network Operations Specialist
US Army
Guantanamo Bay, Cuba
10.2022 - 07.2023
- Arranged equipment for over 8,000 employees, ensuring proper installation of cables, operating systems, and appropriate software.
- Identified network strengths and weaknesses by regularly logging activities and analyzing trends.
- Implemented security settings or access permissions for groups or individuals.
- Educated myself and others from attempted breaches, analyzing activities and continuously improving strategies.
- Resolved networking and connectivity issues remotely via telephone and online chat portals.
COVID-19 Contact Tracing Investigator
CDC
Providence, Rhode Island
10.2020 - 09.2021
- Managed contact tracing for up to 25 different cases per week.
- Familiarized COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring.
- Identified and reached out to community members at high risk for physical and mental health issues.
- Prioritized and updated client records with plans, notes, appropriate forms and related information.
- Educated communities on widespread health issues, service providers and external resources.
Education
Bachelor of Science - Computer Science
International American University
Los Angeles, CA05-2027
Skills
- Service support
- IT consulting
- Project management
- Technical reporting
- Inventory Management
- Troubleshooting
- Information security
- Software implementation
- Network security
- Incident response
- Risk assessment
Timeline
Relationship Banker
Bank of America
09.2024 - Current
Network Operations Specialist
US Army
10.2022 - 07.2023
Mobile Retail Manager
AT&T
10.2021 - 08.2024
COVID-19 Contact Tracing Investigator
CDC
10.2020 - 09.2021
IT Specialist
US Army
04.2019 - Current
Bachelor of Science - Computer Science
International American University