Darnell Evans
Rock Island,IL
Summary
Accomplished leader with over a decade of experience in customer service, operations management, fleet management, and team leadership. Skilled in driving performance improvements, resolving escalations, and enhancing customer satisfaction through strategic problem-solving and effective coaching. Proven ability to lead high-performing teams, manage budgets, and optimize processes in fast-paced environments. Results-oriented, with a passion for leadership development and delivering exceptional service experiences under pressure.
Accomplished supervisor skilled in team leadership and customer engagement. Successfully managed diverse teams to enhance service quality and drive revenue growth while maintaining a strong focus on safety and effective communication.
Overview
11
11
years of professional experience
Work History
Fleet, Service & Production Supervisor
Cintas
06.2024 - Current
- Oversee a fleet of ~15 trucks, ensuring proper maintenance, organization, and readiness to support seamless service delivery.
- Lead and support a team of Service Sales Representatives (SSRs) across multiple routes, focusing on customer retention, contract renewals, and service excellence.
- Collaborate with SSRs to address customer needs, drive revenue growth, and maintain high customer satisfaction levels.
- Manage production workflows and implement best practices to improve output and reduce downtime.
- Set clear performance expectations, conduct team meetings, and address workplace challenges to foster a productive, accountable environment.
Material Coordinator
John Deere
02.2023 - 04.2024
- Triggered Kanban signals for production lines to replenish materials efficiently.
- Utilized SAP transactions to support material delivery and ensure inventory accuracy.
- Collaborated closely with operations, engineering, supply management, and production control teams to meet production needs.
Executive Lead – Service & Engagement
Target
11.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Oversaw a team of 100 rotational employees, delivering exceptional customer service by leveraging extensive product knowledge and creating welcoming, positive experiences.
- Led digital and curbside inventory rotations, improving productivity by 45% and eliminating negative customer impact marks.
- Analyzed sales reports to identify trends, enhance sales performance, and support inventory oversight.
- Supervised employees and assessed performance to determine training needs and implement process improvements.
- Managed the full sales cycle for customer accounts, proposing and closing sales to achieve revenue growth, profit, and customer satisfaction goals.
- Spearheaded recruitment and hiring processes, and compiled training materials for new and existing team members.
Branch Manager
Enterprise Rent-A-Car
Davenport, IA
11.2014 - 01.2021
- Planned, managed, and directed daily branch operations for a team of 10, increasing revenue and reducing costs through proactive strategies.
- Boosted marketing efforts, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
- Increased overall sales by identifying new business opportunities and developing partnerships with new and existing accounts.
- Maintained financial controls, planned business operations, and controlled expenses while pursuing growth opportunities and boosting profits.
- Developed a highly efficient administrative team through ongoing coaching and professional development initiatives.
- Evaluated service levels and maintenance actions to identify operational problems and maintain performance targets.
Education
B.S. - Communication, Business Management
Western Illinois University
Macomb, ILA.A. - Liberal Arts
Lincoln College
Lincoln, ILSkills
- Customer Service Excellence
- Operations & Fleet Management
- Process Improvement
- Team Leadership & Training
- Budgeting & Forecasting
- Inventory Management (SAP)
- Performance Optimization
- Marketing & Advertising
- Safety-Driven
- Relationship Development
- Policy & Compliance
- Effective Communication
Timeline
Fleet, Service & Production Supervisor
Cintas
06.2024 - Current
Material Coordinator
John Deere
02.2023 - 04.2024
Executive Lead – Service & Engagement
Target
11.2021 - 01.2023
Branch Manager
Enterprise Rent-A-Car
11.2014 - 01.2021
B.S. - Communication, Business Management
Western Illinois University
A.A. - Liberal Arts
Lincoln College