Gerardo August
Victorville,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Fleet Service Advisor
Ford Of Upland
09.2023 - Current
- Generated repair orders aligned with customer unit specifications.
- Collaborated with technicians to identify issues in fleet vehicles.
- Assisted customers in sustaining fleet vehicles through preventive maintenance repairs.
- Recommended optimal repair options tailored to customer needs.
- Established excellent rapport with both internal teams and external partners involved in fleet service procedures.
- Served as a liaison between clients and technicians, facilitating clear communication to resolve issues promptly.
Fleet Manager
Ferreira Construction
03.2022 - 09.2023
- Managed and controlled DOT program.
- Directed repair schedules for vehicles operating on different surfaces.
- Compiled daily data to highlight unreported DVIRs.
- Supervised implementation and performance of the 90-day BIT program.
- Collaborated with vendors to align on company repair expectations.
- Secured necessary parts to support mechanical operations.
- Organized mechanic timetables based on task demands.
- Spearheaded establishment of Tenna initiative.
- Generated work orders for each repair conducted on units.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
Fleet Manager
Teichert Pipelines
08.2020 - 03.2022
- Directed operations and oversight of BIT program.
- In charge of all mobile and rental equipment repairs, as well as driver DOT folders
- Scheduled necessary repairs based on findings from DVIR evaluations.
- Scheduled maintenance checks to reduce downtime and control costs.
- Reviewed vendor invoices ensuring costs and repairs were documented per unit.
- Coordinated opening and closing of work orders for outsourced vehicle services.
Production Facilitator
GATX
05.2013 - 08.2020
- Coordinated and delegated tasks for designated areas.
- Directed production choices for team within department.
- Motivated and led teams effectively over a six-year period.
- Excelled in facilitating CBA negotiation processes.
- Positions held: SMAW welder, MIG welder, valve and coil technician, NDE-certified technician, valve specialist, and estimator/inspector
- Led union operations for five years.
- Safety Committee President, 6 years
- Streamlined workflow processes by identifying bottlenecks in the system and recommending appropriate adjustments or modifications as necessary.
Education
GED - undefined
Citrus High School
08.2004
Skills
- Vehicle diagnostics
- Service scheduling
- Fleet management software
- Safety awareness
- Safety regulations
- Documentation management
- Forklift operation
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Verbal and written communication
Timeline
Fleet Service Advisor
Ford Of Upland
09.2023 - Current
Fleet Manager
Ferreira Construction
03.2022 - 09.2023
Fleet Manager
Teichert Pipelines
08.2020 - 03.2022
Production Facilitator
GATX
05.2013 - 08.2020
GED - undefined
Citrus High School