Darnell Lee
New Orleans,LA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
8
8
years of professional experience
Work History
Housing Specialist
Housing Authority of New Orleans
05.2023 - 07.2024
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over hundreds apartments by providing direct, hands-on support services.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Assistant Store Manager
AT&T
03.2022 - 04.2023
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sales Manager
Cricket Wireless
10.2020 - 02.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Agent
Alorica
06.2020 - 09.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Verizon products or services to promote sales.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
Salesperson
T-Mobile
10.2016 - 07.2020
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
Aeropostale
10.2016 - 05.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Lake Area New Tech High School
New Orleans05-2016
Skills
Communication
Problem-Solving
Time Management
Adaptive team player
Escalation management
Timeline
Housing Specialist
Housing Authority of New Orleans
05.2023 - 07.2024
Assistant Store Manager
AT&T
03.2022 - 04.2023
Sales Manager
Cricket Wireless
10.2020 - 02.2022
Sales Agent
Alorica
06.2020 - 09.2020
Salesperson
T-Mobile
10.2016 - 07.2020
Sales Associate
Aeropostale
10.2016 - 05.2018
High School Diploma -
Lake Area New Tech High School
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