Dedicated and result-driven Housing Specialist with a Maters in Business Administration and 5 years of experience in managing project, providing exceptional customer service and ensuring smooth workflow operations. Skilled. Adept at ensuring deadlines, contributing to organizational goals, and adhering to company policies/procedure.
Overview
4
4
years of professional experience
Work History
Housing Specialist
New York City Housing Authority, NYCHA
Bronx, NY
10.2020 - 08.2022
Oversaw housing improvement projects for 4000+ tenants by implementing upgrades to facilities and housing spaces, enhancing overall living condition and tenants' satisfaction by 28%
Assisted in the implementation of public housing policies and procedures.
Inspected properties to ensure they meet safety standards prior to tenant occupancy.
Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
Tenant's data processing on Maximo, Tsap, etc..
Educated clients on lease and rental agreements and housing education/employment opportunities .
Administrative Assistant
Columbia University
Manhattan, NY
02.2020 - 04.2020
Updated, maintained, reported, collected, created, and entered data the Maximo system.
Facilitate interdepartmental collaboration by serving as liaison, managing workflow and reporting, ensuring smooth operation of daily work activities.
Assigned workers to different department and monitored work progress.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Part Time - Administrative Assistant
Uniworld Professional Training Academy
New York, NY
07.2018 - 01.2020
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Participated in an Increasing referral program that led to an increase of over 30% in incoming students
Developed project plans for various tasks assigned by upper management.