Darnell Lockhart
Farmington Hills,MI
Summary
As an ambitious student working towards a business degree, I am eager to make a meaningful contribution to a dynamic team while further developing my skill set and knowledge base. Known for strong work ethic, I possess qualities of a quick learner and meticulous attention to detail, combined with effective management and interpersonal abilities. My objective is to secure full-time, part-time, or internship opportunities where I can effectively enhance organizational performance."
Overview
10
10
years of professional experience
Work History
Valet Supervisor
Tam o' Shanter Country Club
05.2014 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
Club Service Manager
Tam o' Shanter Country Club
04.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Canteen/Cook
Tam o' Shanter Country Club
05.2013 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
American Red Cross
02.2017
BBA - Business Administration And Management
Wayne State University Mike Ilitch Business School
Detroit, MI12.2024
Skills
- Business Management
- Human Resources
- Communication
- Team Leadership
- First AID/CPR/AED
- Microsoft Office
- Project Management
- Organized
- Punctual
- Detail oriented
- Adaptability/Problem Solving
- Valet Parking
- Issue resolution
References
Bashar Tobia, General Manager at Tam o' Shanter, 248.762.9264, 12 years Kate McMormick, Dining Room Manager at Tam o' Shanter, 248.285.1083, 6 years Andy Yono, Valet Manager at Tam o' Shanter, 248.515.9057, 6 years
Timeline
Valet Supervisor
Tam o' Shanter Country Club
05.2014 - Current
Club Service Manager
Tam o' Shanter Country Club
04.2014 - Current
Canteen/Cook
Tam o' Shanter Country Club
05.2013 - Current
American Red Cross
BBA - Business Administration And Management
Wayne State University Mike Ilitch Business School
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