Darnell Raveneau
Newark
Summary
Dynamic Ramp Operations Team Leader with United Airlines, recognized for enhancing operational efficiency and ensuring safety compliance. Proven expertise in effective communication and customer service excellence, leading teams to achieve timely delivery of services. Skilled in interpreting weight and balance loading instructions, fostering a collaborative environment for optimal performance.
Overview
11
11
years of professional experience
Work History
Ramp Operations/ Team Leader
UNITED AIRLINES
Newark
02.2015 - 10.2025
- Coordinated daily schedules and tasks for ground crew, ensuring efficient ramp operations.
- Operated conveyor belts, push-back tractors, and aircraft tugs to facilitate daily airport logistics.
- Handled passenger luggage, mail, and cargo while adhering to safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage, and freight according to operational standards.
- Communicated via headset radio with ground crew, flight crew, and tow personnel to address flight requirements.
- Collected, sorted, and verified baggage tags against flight lists for accuracy.
- Utilized mathematical functions to interpret weight and balance loading instructions for aircraft.
- Connected electrical power units and service hoses to aircraft to ensure readiness.
Customer Service Representative
United Airlines Inc.
Newark
11.2016 - 05.2022
- Processed reservations and issued travel and hotel vouchers efficiently.
- Utilized PA system to announce departures and changes in landings promptly.
- Greeted passengers while providing clear boarding instructions.
- Monitored security concerns, ensuring strict adherence to all regulations.
- Managed gate ramp and cabin services for each flight to maintain operational excellence.
- Recruited, trained, and guided team members to deliver exceptional service.
- Collected baggage charges and facilitated passenger check-in procedures.
- Assisted clients in preparing necessary travel documents and itineraries.
Ramp Supervisor
United Airlines Inc.
Newark
04.2016 - 11.2016
- Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards.
- Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently.
- Identify, address and issue appropriate and timely corrective action in accordance with guidelines.
- Recognize and document excellent performance.
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers.
- Confront and address inappropriate behavior and performance issues with specific feedback.
- Sing performance, determining schedules and training on proper procedures.
- Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Train new team members to apply industry best practices and airfield safety protocols at all times.
Education
High School Diploma -
MIAMI CENTRAL SENIOR HIGH
Miami, FL06-2004
Skills
- Effective communication
- Customer service excellence
- Timely delivery
- Dependability
- Rapid learning
- Safety awareness
- Self-motivation
- Team collaboration
Timeline
Customer Service Representative
United Airlines Inc.
11.2016 - 05.2022
Ramp Supervisor
United Airlines Inc.
04.2016 - 11.2016
Ramp Operations/ Team Leader
UNITED AIRLINES
02.2015 - 10.2025
High School Diploma -
MIAMI CENTRAL SENIOR HIGH