Darnell Smothers
Summary
Dynamic logistics and sustainment leader with the United States Army, adept at enhancing team performance and operational efficiency. Proven expertise in SAP and GCSS-Army, coupled with strong analytical and problem-solving skills. Successfully delivered training that reduced ticket resolution time, ensuring mission-critical equipment remained operational and compliant with cybersecurity policies.
Overview
13
13
years of professional experience
Work History
Sustainment Team Leader
United States Army
01.2016 - 06.2024
- Supervised a team of six mentored personnel in leadership and technical skills, including proper use of inventory management systems and security protocols.
- Processed incoming equipment and parts, entered data into automated systems, and ensured 100% accountability of issued items.
- Coordinated equipment maintenance with external organizations; tracked repair status and ensured mission-critical equipment remained operational.
- Analyzed equipment and part failures; reviewed technical documentation and service standards to recommend process improvements.
- Supported mission operations by configuring field laptops and communication gear, ensuring secure connections and adherence to cybersecurity policies.
Logistics Manager
United States Army
04.2011 - 12.2015
- Oversaw dispatching and maintenance work orders for 3,000+ pieces of equipment and 286 vehicles, using GCSS-Army and SAP to track status and inventory.
- Delivered more than 200 hours of classroom and on-the-job training on GCSS-Army, increasing team competency and reducing ticket resolution time.
- Managed over 500 work orders for specialized electronics and vehicles, ensuring accurate data entry, timely updates, and closure of requests.
- Received, unpacked, and stored supplies; utilized handheld scanners to update inventory systems and verify shipment data.
- Acted as an informal IT resource for the unit—assisted colleagues with account setup, software installation, printer connectivity, and troubleshooting ERP access issues.
Education
CompTIA Security+ - Foundational Cybersecurity Knowledge
N/A
01.2024
Lean Six Sigma Yellow Belt - Process improvement methodology
Basic Leadership Course - leadership training
U.S. Army
Advanced Leadership Course - leadership training
U.S. Army
SOLE Logistics Apprenticeship - Supply chain and logistics principles
Skills
- Windows & macOS installation
- Imaging
- Updates
- Profile configuration
- SAP GUI
- Army Global Logistics System (GCSS-Army)
- Office 365
- Adobe Suite
- Google Workspace
- Desktop/laptop setup
- Printer/scanner configuration
- Basic IP/network troubleshooting
- Radio and communications equipment maintenance
- Opening technical work orders
- Tracking technical work orders
- Closing technical work orders
- Resolving user issues
- Researching solutions
- Collaborating with senior technicians
- CompTIA Security certified
- Knowledge of DoD cybersecurity policies
- Access control
- Data integrity
- System training
- User guides
- Step-by-step troubleshooting procedures
- Lean Six Sigma Yellow Belt
- Efficiencies in workflows
- Communication skills
- Customer service skills
- Translating technical concepts
- Analytical abilities
- Problem-solving abilities
- Interpreting data
- Spotting trends
- Detail-oriented
- Maintaining accurate records
- Compliance
- Continuous learning
- CompTIA A certification
- Network certification
References
- Ayishia Johnson, US Army, Chief Warrant Officer III Supply System Technician, 17, 404-784-7085
- Mike Culbreth, K2 Solutions, Computer System Analyst, 13, 910-224-4304
- Jameelah Wright, V2X, SSMO Supervisor, 910-643-8697, 843-819-9660
Core Competencies
Windows & macOS installation, imaging, updates, and profile configuration, SAP GUI, Army Global Logistics System (GCSS-Army), Office 365, Adobe Suite, Google Workspace, Desktop/laptop setup, printer/scanner configuration, basic IP/network troubleshooting, radio and communications equipment maintenance, Opening, tracking, and closing technical work orders; resolving user issues by researching solutions and collaborating with senior technicians, CompTIA Security+ certified; knowledge of DoD cybersecurity policies, access control, and data integrity, Developed 200+ hours of system training; created user guides and step-by-step troubleshooting procedures, Lean Six Sigma Yellow Belt; identifies and implements efficiencies in workflows
Timeline
Sustainment Team Leader
United States Army
01.2016 - 06.2024
Logistics Manager
United States Army
04.2011 - 12.2015
CompTIA Security+ - Foundational Cybersecurity Knowledge
N/A
Lean Six Sigma Yellow Belt - Process improvement methodology
Basic Leadership Course - leadership training
U.S. Army
Advanced Leadership Course - leadership training
U.S. Army
SOLE Logistics Apprenticeship - Supply chain and logistics principles
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