Hi, I’m
Rayshaad Davis
Atlanta,GA
Summary
Dynamic team leader with a proven track record at Chick-fil-A, enhancing customer satisfaction through exceptional service recovery and staff coaching. Skilled in operations management and conflict resolution, I successfully implemented initiatives that boosted positive feedback by 45%, while training new hires to excel in a fast-paced environment.
Overview
4
years of professional experience
1
Certification
Work History
Chick- Fil- AAtlanta, GA
Team Leader
06.2021 - 11.2024
Job overview
- Supervise and lead a team of 10 front-of-house staff during peak hours, ensuring seamless service across dine-in, drive-thru, and mobile channels.
- Maintain 95%+ customer satisfaction scores through proactive issue resolution and "Second Mile" service mindset.
- Collaborate with kitchen leadership to reduce ticket times and improve order accuracy by 20%.
- Train and mentor new team members, reducing onboarding time by 30%.
- Implemented “guest greeting initiative” which increased positive customer feedback by 45%.
- Managed register and mobile orders while coaching junior team members in Chick-fil-A service expectations.
- Recognized by store operator for consistently going above and beyond during customer interactions.
- Assisted in managing breaks, task delegation, and end-of-shift procedures.
StarbucksDallas, TX
Barista
10.2020 - 02.2021
Job overview
- Prepare a full range of handcrafted beverages and food items while following company recipes and quality standards.
- Deliver fast, friendly, and accurate service in a high-volume location.
- Engage with customers to ensure satisfaction and build repeat business.
- Keep café clean and stocked, following food safety and cleanliness standards.
- Collaborate with team members to ensure smooth daily operations.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
LakeRidge High SchoolMansfield, TX
HighSchool Diploma
05.2020
University Overview
- Took multiple high aptitude classes including Pre AP English 4, Architecture, Economics, and Introduction to Business while participating in extracurricular activities with the inclusion of maintaining a GPA of 3.5
- GPA: 3.5
Skills
- Staff Leadership & Coaching
- Customer Retention & Service Recovery
- Team Morale & Culture Building
- Operations & Shift Management
- Conflict Resolution
- Drive-Thru & Front Counter Optimization
- Training & Onboarding
- Scheduling & Labor Management
- POS Systems (Chick-fil-A, Aloha, etc)
- Food Safety & Compliance
- Hardware installation & troubleshooting
- Operating system installation (Windows, macOS, Linux)
- Basic network setup & diagnostics (Wi-Fi, Ethernet, routers)
- Virus/malware removal
- Software installation & updates
- System imaging & backups
- Printer and peripheral setup
- BIOS/UEFI configuration
- Mobile device troubleshooting (iOS/Android)
- Microsoft Office Suite & productivity software
Awards
Awarded Employee of the Month at Chick Fil A North Druid Hills
Certification
- Food Handler’s Certification
- Starbucks Coffee Master Program
Affiliations
- New Father
- Gym Rat
- Gamer
- Runner
Accomplishments
Assisted Chic-Fil-A of North Druid Hills in breaking store sales record for the year of 2022
References
References available upon request.
Timeline
Team Leader
Chick- Fil- A
06.2021 - 11.2024
Barista
Starbucks
10.2020 - 02.2021
LakeRidge High School
HighSchool Diploma