DARNELL STEELE
Madison,WI
Summary
- A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.
- 5 years of professional experience in Call Center, Customer Service, Banking, and Clerical.
- Strong ability to recognize consumer needs and expectations.
- Advanced computer skills, including familiarity with Microsoft Word, Excel, and Outlook.
- Strong analytical ability to resolve issues.
- Excellent organizational skills, the ability to multi-task, and the ability to efficiently and effectively prioritize work.
- Direct experience with, responsibility for, and understanding of key administrative documents.
- Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Clinical Lab Assoc 2, Specimen Processing
Exact Sciences Laboratories
Madison, WI
05.2024 - Current
- Accessioning, processing, and maintaining laboratory productivity.
- Adhering to all laboratory policies and procedures, ensuring accurate data reporting, and supporting he overall goals of the department.
- Work with leadership to identity and progress on individual development goals
- Maintain accurate data reporting practices to ensure diligent execution of Specimen Processing
- Support operational initiatives including quality and process improvements and SOP development
Delivery Driver
Amazon
MADISON, WI
01.2023 - 07.2024
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
DIVERSIFIED CONSULTANTS INC.
Jacksonville, Florida
01.2016 - 02.2020
- Answering and making inbound/outbound calls, handling customer inquiries, complaints, and billing questions, calming angry callers, negotiating with clients
Assistant Manager
Finish Line
Jacksonville, FL
03.2009 - 07.2015
- Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
- Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
- Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
- Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
- Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
Call Center Representative
AT&T
Jacksonville, Florida
04.2011 - 01.2013
- Answering and making inbound/outbound calls, making outbound calls to potential clients, performing data entry services, handling customer inquiries and complaints, interfacing with internal partners
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Team Lead Call Center Representative
A.& S Carpet and Floors
Jacksonville, Florida
03.2008 - 10.2012
- Answering and making inbound/outbound calls, making outbound calls to potential clients, performing data entry services, handling customer inquiries and complaints, interfacing with internal partners, creating and revising systems and procedures, resolving administrative problems
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Customer Service Rep
Equity Residential
Jacksonville, FL
Front Desk Coordinator
Watson Realty
Jacksonville, FL
Receptionist
Bank Of America
Jacksonville, FL
Education
Diploma -
Madison East High School
Madison, WI06.2010
Skills
- Customer Service
- Call Center Service Operations
- Complaint Handling/Dispute Resolution
- Sales Lead Generation
- Expert
- Responsible driver
- Loading and unloading
- Data Entry/Records Management
- Multiline Phone Use
- MS Word, Excel and Access
- Goods Transport
- Data Entry/Records Management
- Multiline Phone Use
- MS Word, Excel and Access
Timeline
Clinical Lab Assoc 2, Specimen Processing
Exact Sciences Laboratories
05.2024 - Current
Delivery Driver
Amazon
01.2023 - 07.2024
DIVERSIFIED CONSULTANTS INC.
01.2016 - 02.2020
Call Center Representative
AT&T
04.2011 - 01.2013
Assistant Manager
Finish Line
03.2009 - 07.2015
Team Lead Call Center Representative
A.& S Carpet and Floors
03.2008 - 10.2012
Customer Service Rep
Equity Residential
Front Desk Coordinator
Watson Realty
Receptionist
Bank Of America
Diploma -
Madison East High School
Similar Profiles
April RiderApril Rider
Patient Financial Services Lead at Exact Sciences LaboratoriesPatient Financial Services Lead at Exact Sciences Laboratories
Salena ChangSalena Chang
Clinical Laboratory Scientist at Exact Sciences LaboratoriesClinical Laboratory Scientist at Exact Sciences Laboratories
DEBORAH R E N KDEBORAH R E N K
Sr EHR (Epic) Application Analyst at Exact Sciences LaboratoriesSr EHR (Epic) Application Analyst at Exact Sciences Laboratories
Jessica CovingtonJessica Covington
Screening Solutions Manager at Exact Sciences LaboratoriesScreening Solutions Manager at Exact Sciences Laboratories
Emma WrightEmma Wright
Finance Manager at Lost Boys InteractiveFinance Manager at Lost Boys Interactive