Darnell Strickland
Louisville,KY
Summary
Seeking a career opportunity within a successful organization that will enable me to showcase extensive skills and experience in the CIS field. I can Quickly learn and master new technology; equally successful in both team and self-directed settings and proficient in a range of computer systems, languages, tools and testing methodologies. Excellent working knowledge using both PC and Mac systems Windows and IOS, Microsoft Office, Adobe Creative Suite, Knowledgeable in configuring computers and installation of hardware components. Professional experience using Excel, Word, Visio, PowerPoint, and Notes. Documentation and data entry. Dependable can work without supervision. Quickly learn procedures and methods. Outstanding Training Ability.
Overview
20
20
years of professional experience
Work History
Senior Local Delivery Training Analyst/ Travel Support Consultant
General Electric Appliances
06.2017 - 10.2023
- Supported local delivery agents with a transition to the Oracle-based application and usage.
- Conducted EBS training to assist agents with new processes and to help troubleshoot issues.
- Traveled to various locations to help with rollouts, retraining, inventory management, and on-site support.
- Reported findings to leadership and stakeholders daily, weekly, and monthly, and identified trends in client interactions to headquarters and business process owners.
- Helped with the training of new employees coming on board.
- Designed and maintained GEA's official training portal, and coded using HTML, AWS, and Adobe CS.
- Integrated training website with AI ChatGPT.
- Hosted weekly Microsoft Teams meetings with BPO’s to complete projects and updates for the company.
- Developed processes, procedures, and workflows to help improve the network's ability to deliver value to the organization.
- Well-versed in the Oracle ERP system.
- Evaluated effectiveness of current training methods and recommended changes as needed.
- Designed instructional materials, such as manuals, handbooks, practice tests, multimedia visual aids, computer tutorials., to support the learning process.
- Researched new technologies related to corporate training initiatives.
- Conducted weekly web content management meetings, speaking with different departments and dev teams to get updates for the Training Portal website, and submit updates to the leadership team.
- CMS experience includes WordPress, Amazon Web Services for content storage, Smartsheet for documents, and Adobe Creative Suite for HTML and CSS file design.
- Account and password creation, along with training and installing VPN for two-factor authentication, onsite and remote, for 110 locations.
Help Desk
Refund Advantage
12.2016 - 05.2017
- Seasonal
- Troubleshoot tax software from inbound calls.
- Troubleshooting and assisting taxpayers with PC printers and OS compatibility.
- Address other technical situations that arise, such as PC-related issues from browsers to drivers and internet options.
Repair Tech 3/Trainer
Pegatron
01.2016 - 03.2017
- Diagnose and repair of PCs, laptops, and tablets.
- Troubleshooting and assisting employees with computer problems, such as data migrations and imaging.
- Address other technical situations that arise, such as PC-related issues, from MB injections to documentation of repairs, and databases.
- Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Tested repaired products for proper operation prior to returning them to customers.
Help Desk
JCTC Library Internship
01.2013 - 05.2013
- Responsible for performing daily software and hardware updates.
- Troubleshooting and assisting students with computer problems.
- Address other technical situations that arise that are PC related such as accounts and active directory and password resets for students.
- Data migration and imaging.
Repair Tech
UPS Logistics
01.2008 - 06.2009
- Responsible for performing daily software and hardware updates.
- Perform data entry by entering barcode and PRL numbers from cell phones into a computerized database.
- Repair and refurbishing of several different types of cell phones.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
Tech Support
Randstad
02.2004 - 05.2006
- Worked on temporary help desk assignments for Republic Bank, Bank of America.
- Provided technical support for national card terminals and tax software.
- Provided excellent customer service while maintaining accounts and selling additional products.
Education
Associate of Applied Science - Computer Information Systems
Jefferson Community and Technical College
01.2015
BA - Computer Information Systems
Sullivan University
Skills
- Java Programming
- SQL Programming
- Visual Basic
- Computer Hardware/Software Maintenance
- HTML, WordPress, Wix, Amazon web services, Adobe Creative Suite
- Oracle ERP system
- Program Design and Development
- Web Page Development
- Systems Analysis and Design
- Outstanding Training Ability
- Documentation and data entry
- Learning Management Systems
- Training Method Development
- Technical training
- Quickly learn procedures and methods
Volunteer Experience
- Wayside Mission
- Dare to Care
- Louisville Zoo
Timeline
Senior Local Delivery Training Analyst/ Travel Support Consultant
General Electric Appliances
06.2017 - 10.2023
Help Desk
Refund Advantage
12.2016 - 05.2017
Repair Tech 3/Trainer
Pegatron
01.2016 - 03.2017
Help Desk
JCTC Library Internship
01.2013 - 05.2013
Repair Tech
UPS Logistics
01.2008 - 06.2009
Tech Support
Randstad
02.2004 - 05.2006
Associate of Applied Science - Computer Information Systems
Jefferson Community and Technical College
BA - Computer Information Systems
Sullivan University
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