RAYMOND MURRAY
Tampa
Summary
Dynamic Executive Housekeeping Manager with a proven track record at Fort Wayne Hotel, enhancing guest satisfaction through effective cleanliness programs and strong vendor relationships. Skilled in health and safety compliance and customer service, I excel in task delegation and maintaining high-quality standards, ensuring a safe and welcoming environment for all guests.
Overview
25
25
years of professional experience
Work History
Executive Housekeeping Manager
FORT WAYNE HOTEL
305 EAST WASHINGTON CTR RD FORT WAYNE IN 46825
02.2000 - 11.2024
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
HOUSEMAN
Courtyard by Marriott FORT WAYNE CONVENTION CENTER
1105 S.HARRISION ST FORT WAYNE IN
08.2015 - 04.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Handled requests for extra linens, toiletries and other supplies.
Front Desk Agent
STAYBRIGE SUITES
5925 ELLISION RD FORT WAYNE, IN 46804
01.2000 - 05.2005
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
High School Diploma -
ELKHURST HIGH SCHOOL
Fort Wayne, IN07-2022
Skills
- Customer service expertise
- Housekeeping
- Health and safety compliance
- Task delegation
Timeline
HOUSEMAN
Courtyard by Marriott FORT WAYNE CONVENTION CENTER
08.2015 - 04.2021
Executive Housekeeping Manager
FORT WAYNE HOTEL
02.2000 - 11.2024
Front Desk Agent
STAYBRIGE SUITES
01.2000 - 05.2005
High School Diploma -
ELKHURST HIGH SCHOOL