RAYMOND MURRAY
Tampa
Summary
Dynamic Executive Housekeeping Manager with a proven track record at Fort Wayne Hotel, enhancing guest satisfaction through effective cleanliness programs and strong vendor relationships. Skilled in health and safety compliance and customer service, I excel in task delegation and maintaining high-quality standards, ensuring a safe and welcoming environment for all guests.
Overview
25
25
years of professional experience
Work History
Executive Housekeeping Manager
FORT WAYNE HOTEL
02.2000 - 11.2024
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
HOUSEMAN
Courtyard by Marriott FORT WAYNE CONVENTION CENTER
08.2015 - 04.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Handled requests for extra linens, toiletries and other supplies.
Front Desk Agent
STAYBRIGE SUITES
01.2000 - 05.2005
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
High School Diploma -
ELKHURST HIGH SCHOOL
Fort Wayne, IN07-2022
Skills
- Customer service expertise
- Housekeeping
- Health and safety compliance
- Task delegation
Timeline
HOUSEMAN
Courtyard by Marriott FORT WAYNE CONVENTION CENTER
08.2015 - 04.2021
Executive Housekeeping Manager
FORT WAYNE HOTEL
02.2000 - 11.2024
Front Desk Agent
STAYBRIGE SUITES
01.2000 - 05.2005
High School Diploma -
ELKHURST HIGH SCHOOL
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