Cecil George
Tampa
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Member Service Representative
USAA
05.2025 - Current
- Provided exceptional customer service by resolving member inquiries and concerns efficiently.
- Assisted in onboarding new members, ensuring smooth transitions and comprehensive understanding of services.
- Collaborated with team members to enhance service delivery processes and improve member satisfaction.
- Conducted regular reviews of service protocols, identifying areas for improvement and implementing effective solutions.
- Mentored junior staff in customer service techniques, fostering a culture of excellence within the team.
Inbound sales rep.
Spectrum Tampa FL.
05.2024 - 05.2025
- With over a year experience in call center experience, I excel and boosting the company brand and meeting and exceeding monthly goals while providing excellent customer service.
- Took inbound call, dealt with questions efficiently and effectively to offer the right solution the 1st time.
- Gave customers correct advice based on understanding their needs.
- Worked hard to ensure personal and team targets were met.
- Developed strong rapport with customers to enhance their experience and drive sales conversions.
Sales Manager
AT&T Blue Link Lutz FL.
08.2011 - 05.2024
- Over 12 years of extensive experience in a fast paced retail environment
- Lead a high performing team of four responsible for wireless and home needs
- Develop and execute sales strategies that consistently meet or exceed quarterly and annual revenue targets
- Increased sales revenue month over month and year over year by implementing targeted outreach strategies.
- Silver Tongue Award recipient for persuasive sales skills.
- Client Whisperer Badge holder for exceptional client relationship management.
- Recognized as a top sales leader for strong work ethic and winning attitude.
Education
High School Diploma -
Columbus Alternative High
Columbus, Ohio06.1996
Skills
- Effective sales strategies
- Service excellence
- Leadership
- Problem Solving
- Inbound & Outbound Sales
- Customer support
- Financial transactions
- Relationship building
- Issue resolution
- Transaction processing
Accomplishments
Over 95% Member satisfaction year to date.
100% compliance year to date
96% operational proficient year to date
Collaborated with team of 30+ in the development of Government shutdown loans.
Timeline
Member Service Representative
USAA
05.2025 - Current
Inbound sales rep.
Spectrum Tampa FL.
05.2024 - 05.2025
Sales Manager
AT&T Blue Link Lutz FL.
08.2011 - 05.2024
High School Diploma -
Columbus Alternative High