Grace Trautman
Tampa,FL
Summary
Highly motivated and driven senior at the University of Tampa seeking a Sales/Marketing and Business Development role. Strong communication, leadership, and time management skills. Eager to contribute to brand growth and gain valuable business development experience. Interested in opportunities with cross-departmental training and a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Server and Customer Service Representative
Timothy's Restaurant
01.2021 - Current
- Customer facing experience with excellent communication skills
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Volunteer Leader
Abby Miller Foundation
01.2018 - 01.2023
- Led volunteers and coordinated efforts to support the foundation's mission
- Organized and facilitated events by managing logistics and ensuring smooth operations
- Successfully executed fundraising initiatives
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Worked closely alongside other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
Intern
Genesis HealthCare
01.2019 - 01.2020
- Worked directly with the SVP of Business Development
- Effectively communicated with Marketing, Business Development and Clinical Staff
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
BS - Marketing
The University of Tampa
Tampa, FL03.2025
Business Management -
Florida Southern College
Lakeland, FL12.2022
Skills
- Dedicated Work Ethic
- Expertise in Customer Care and Service
- Client Relationship Management
- Polished Professional Appearance
- Effective Team Collaboration
- Targeted Marketing Approaches
- Effective Sales Strategies
- Market Analysis & Research
Activities
Sigma Delta Tau, Gamma Pi, I contribute to the community through our philanthropy with SDT Foundation, Prevent Child Abuse In America, and Jewish Women International. I connect with SDT's values of embracing individuality and leading with authenticity.
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved Admission Agreement Changes which led to efficient workflow..
- Achieved process compliance by implementing new tools with accuracy and efficiency.
Timeline
Server and Customer Service Representative
Timothy's Restaurant
01.2021 - Current
Intern
Genesis HealthCare
01.2019 - 01.2020
Volunteer Leader
Abby Miller Foundation
01.2018 - 01.2023
BS - Marketing
The University of Tampa
Business Management -
Florida Southern College
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