Darnell Syas
Houston,Tx
Summary
Dynamic Field Service Engineer with extensive experience at Laborie, excelling in medical device installation and configuration. Proven track record in troubleshooting electromechanical systems and enhancing service delivery through effective communication and problem-solving skills. Committed to regulatory compliance and maintaining operational readiness in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
Laborie
03.2024 - 07.2026
- Troubleshoot and repair electro-mechanical assemblies, proprietary hardware, and peripheral devices down to the component level.
- Perform on-site installations, preventative maintenance, and diagnostics.
- Logged service calls, maintenance records, and site visits accurately in internal ticketing system to ensure compliance and efficient tracking.
- Maintain clear and concise documentation for compliance and service-level tracking.
- Provided technical feedback to R&D and Operations Manufacturing teams, contributing to product line improvements.
- Stay updated on Laborie's full product catalog, network protocols, and PC operating systems.
- Coordinated travel logistics for on-site appointments, ensuring timely arrivals for 4 to 5 days per week of service.
- Use hand tools and follow standardized company policies.
- Kept remote home office organized for efficient workflow and productivity..
Field Service Engineer
Novasyte
03.2022 - 03.2024
- Communicated and supported on-site hospital staff to resolve technical issues and enhance service delivery.
- Organized, tested, updated medical devices, installed, and configured hardware, software, and network products to ensure optimal functionality.
- Conduct routine checks and records data from product tests after installation and configuration.
- Documented and submitted daily data, ensuring adherence to high standards of product support quality documentation.
On-Site Product Specialist
Stryker
04.2018 - 07.2021
- Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
- Troubleshot and maintained equipment and related devices to ensure operational readiness during procedures.
- Informed physicians and OR personnel about new and current products during surgical procedures.
- Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
- Maintains knowledge base of equipment and disposable products through Stryker education training programs.
- Recorded and reported surgical procedure information accurately to support compliance and operational review.
- Adheres to all Stryker and medical facility policies, standards and procedures. Must be able to analyze and resolve both routine and non-routine product issues expeditiously using independent judgment.
Education
B.S - Biology, Medicinal Chemistry
Texas Southern University
01-2016
Skills
- Medical device installation and configuration
- Medical device configuration
- Electromechanical troubleshooting
- Preventive maintenance
- Equipment calibration
- Network configuration
- Service ticket management
- Clinical support
- Hospital support
- Regulatory compliance
- Problem solving
- Attention to detail
- Effective communication
- Time management
Timeline
Field Service Engineer
Laborie
03.2024 - 07.2026
Field Service Engineer
Novasyte
03.2022 - 03.2024
On-Site Product Specialist
Stryker
04.2018 - 07.2021
B.S - Biology, Medicinal Chemistry
Texas Southern University