STEVEN TAYLOR
Toms River,United States
Summary
Experienced Field Service Engineer with a strong background in technical project management, and customer service management. Skilled in system diagnostics, medical equipment installation, and technical troubleshooting. Proven success in resolving complex system issues efficiently, cross-functionally.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
FIELD SERVICE ENGINEER
Optum, UnitedHealth Group
Secaucus, New Jersey
03.2021 - Current
- Diagnosed and repaired equipment malfunctions quickly and efficiently.
- Installed and maintained medical equipment at client facilities.
- Supported healthcare staff with technical expertise during equipment operation, ensuring optimal performance.
- Delivered on-site services and installations of new systems while addressing and escalating customer complaints for resolution.
- Executed troubleshooting, repair, and maintenance of computer systems and equipment at customer locations to ensure reliable operation.
HELP DESK ADMINISTRATOR
NITTO INC
Lakewood, NJ
10.2017 - 03.2021
- Resolved help desk tickets promptly, ensuring user satisfaction through clear communication.
- Provided technical support for software and hardware issues across departments.
- Managed user accounts and permissions in company systems, enhancing security and access control.
- Installed and configured operating systems and application software, supporting seamless user operations.
- Documented troubleshooting steps and solutions in knowledge base articles.
SYSTEMS SUPPORT ENGINEER
ETS
Princeton, New Jersey
10.2016 - 08.2017
- Delivered technical support for hardware and software issues across multiple systems, ensuring minimal downtime.
- Teamed with cross-functional groups to troubleshoot and resolve system errors, enhancing system reliability.
Help Desk Support Specialist
ACHIEVE 3000
Lakewood, New Jersey
05.2015 - 06.2016
- Resolved user requests via phone, email, and chat platforms to enhance user satisfaction.
- Delivered technical support for software and hardware inquiries, ensuring timely issue resolution.
- Supported deployment of new software applications for staff, facilitating seamless transitions.
Education
Premier Support and Administration Specialist -
NEW HORIZONS COMPUTER LEARNING CENTER
Iselin, NJNetworking and PC Repair -
BRICK COMPUTER SCIENCE INSTITUTE
Bricktown, NJBachelor of Arts - Liberal Arts And Sciences
SETON HALL UNIVERSITY
South Orange, NJSkills
- Technical troubleshooting
- Medical equipment installation
- System diagnostics
- Customer service management
- Technical project management
- User account management
- Cross-functional collaboration
- Network installation
- Network configuration
- Software installation
- Hardware installation
- Remote support
Certification
Comp TIA A +
Timeline
FIELD SERVICE ENGINEER
Optum, UnitedHealth Group
03.2021 - Current
HELP DESK ADMINISTRATOR
NITTO INC
10.2017 - 03.2021
SYSTEMS SUPPORT ENGINEER
ETS
10.2016 - 08.2017
Help Desk Support Specialist
ACHIEVE 3000
05.2015 - 06.2016
Premier Support and Administration Specialist -
NEW HORIZONS COMPUTER LEARNING CENTER
Networking and PC Repair -
BRICK COMPUTER SCIENCE INSTITUTE
Bachelor of Arts - Liberal Arts And Sciences
SETON HALL UNIVERSITY