Darnell “DJ” Glover
Orlando
Summary
Results-driven guest services leader with experience managing operations in a 1,600+ room resort environment. Proven ability to oversee Front Office, Valet, Bell Services, and Security while delivering exceptional guest experiences. Skilled in team leadership, service recovery, and operational efficiency in high-volume settings.
Overview
17
17
years of professional experience
Work History
Security Supervisor
Hyatt Regency Orlando
Orlando
08.2025 - Current
- Supervise daily security operations to ensure safety of guests, staff, and property
- Lead, train, and schedule team members for effective coverage
- Respond to emergencies, incidents, and escalated situations
- Conduct patrols, audits, and maintain detailed incident reports
- Partner with hotel operations to support a safe, seamless guest experience
Guest Services Supervisor
Hyatt Regency Orlando
04.2022 - 08.2025
- Oversee Front Office, Valet, and Bell Services in a high-volume resort
- Create schedules and manage staffing for operational efficiency
- Train, coach, and develop team members to maintain service standards
- Resolve guest concerns and support peak front desk operations
- Recognized as iStar Top Performer of the Month (2023)
Casino Host
Seminole Hard Rock Tampa
09.2021 - 02.2022
- Built relationships with VIP guests to increase retention and engagement
- Managed comps, promotions, and guest accounts
- Delivered personalized service and resolved guest concerns
Rock Spa Supervisor
Seminole Hard Rock Tampa
11.2020 - 09.2021
- Supervised staff, scheduling, and daily spa operations
- Ensured adherence to service standards and guest satisfaction
- Managed productivity, commissions, and operational performance
VIP Services Agent
Seminole Hard Rock Tampa
04.2019 - 11.2020
- Delivered personalized service to VIP and high-profile guests
- Coordinated reservations, amenities, and special requests
- Maintained confidentiality and served as primary guest contact
Guest Service Representative
Courtyard by Marriott
04.2009 - 03.2019
- Managed front desk operations, reservations, and guest services
- Processed billing, payments, and resolved guest concerns
Education
Certification -
Florida Atlantic University
Diploma -
Charlottesville High School
Skills
- Leadership
- Guest Relations
- Security Operations
- Team Development
- Conflict Resolution
- Scheduling
- VIP Services
Awards Recognition
- IStar Top Performer of the Month, Hyatt Regency Orlando, 2023
- Rocker of the Quarter, Seminole Hard Rock, 2020
Timeline
Security Supervisor
Hyatt Regency Orlando
08.2025 - Current
Guest Services Supervisor
Hyatt Regency Orlando
04.2022 - 08.2025
Casino Host
Seminole Hard Rock Tampa
09.2021 - 02.2022
Rock Spa Supervisor
Seminole Hard Rock Tampa
11.2020 - 09.2021
VIP Services Agent
Seminole Hard Rock Tampa
04.2019 - 11.2020
Guest Service Representative
Courtyard by Marriott
04.2009 - 03.2019
Certification -
Florida Atlantic University
Diploma -
Charlottesville High School