Darnesha O'neal
Lake Wales,FL
Summary
Detail-oriented Account Supervisor, overseeing sevral high-profile Medicare accounts simultaneously with flawless financial oversight and strategic marketing plans. Customer-focused leader in new client acquisition and retention through strategic planning and meticulous accounting. Collaborative supervisor with motivational leadership and innovative team accountability safeguards.
Overview
9
9
years of professional experience
Work History
Account Supervisor
The Results Companies
Winter Haven, Florida
10.2018 - Current
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Partnered with account team director to drive long-term account planning, growth and success.
- Tracked expenses with [Software] spreadsheets and reported on client budgets.
- Led projects involving activity, direction and measurement on brand's web and social channels.
Floor Supervisor
McDonald's
Dundee, FL
10.2013 - 09.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Education
No Degree - Liberal Arts And General Studies
Polk State College
Winter Haven, FLHigh School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2012
Skills
- Delinquent Accounts Monitoring
- Debt Determination
- Business Correspondence
- Human Resources Department Processes
Timeline
Account Supervisor
The Results Companies
10.2018 - Current
Floor Supervisor
McDonald's
10.2013 - 09.2018
No Degree - Liberal Arts And General Studies
Polk State College
High School Diploma -
Lake Wales Senior High School
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