Darniecia Morrison
Rockwall,TX
Summary
Customer-focused professional experienced in customer service and behavioral health. Skilled in addressing inquiries and resolving issues through phone and in-person interactions in fast-paced environments. Strong multitasking capabilities, adept at navigating computer systems while ensuring accurate and confidential information management.
Overview
6
6
years of professional experience
Work History
Qualified Mental Health Professional
Youth Advocate Program
Dallas, Texas
2024.12 - 2026.05
- Delivered individualized community-based services to youth and families, fostering trust through empathetic communication.
- Guided clients and caregivers in identifying concerns and collaboratively developing practical solutions.
- Provided individualized community-based services to youth and families through empathetic communication.
- Maintained accurate case documentation and streamlined administrative tasks to support service delivery.
Front Desk Receptionist
St.Philip's School & Community Center
Dallas, Texas
2022.08 - 2024.08
- Managed front-desk operations, balancing multiple requests and administrative duties to ensure smooth daily operations.
- Acted as the primary contact for visitors and callers, delivering professional customer service.
- Answered and routed telephone calls, addressing inquiries and fostering a welcoming atmosphere for all visitors.
- Demonstrated strong organizational skills and attention to detail, contributing to efficiency in a fast-paced environment.
Guest and Patient Service Representative
UT Southwestern
Dallas, Texas
2020.04 - 2021.09
- Delivered professional customer service to patients and customers, resolving inquiries and concerns to enhance patient satisfaction.
- Exhibited patience and empathy when assisting individuals with diverse healthcare needs, fostering a supportive environment.
- Facilitated information navigation, directing inquiries to appropriate departments to ensure timely responses.
- Utilized computer systems for accurate documentation while ensuring confidentiality.
Education
Bachelor of Science - Public Health
Prairie View A&M University
Prairie View, TX2019-05
Skills
- Case management
- Effective communication
- Active listening
- Service excellence
- Customer service
- Time management
- Team collaboration
- Effective communication
Languages
English
Timeline
Qualified Mental Health Professional
Youth Advocate Program
2024.12 - 2026.05
Front Desk Receptionist
St.Philip's School & Community Center
2022.08 - 2024.08
Guest and Patient Service Representative
UT Southwestern
2020.04 - 2021.09
Bachelor of Science - Public Health
Prairie View A&M University