Brandi Arther
Rosenberg
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Qualified Mental Health Professional
Texas Care
Rosenberg, TX
07.2025 - Current
- Developed and implemented individualized treatment plans for diverse client populations.
- Collaborated with multidisciplinary teams to enhance patient care and support services.
- Facilitated therapeutic group sessions to promote mental health awareness and coping strategies.
- Mentored junior staff in evidence-based practices and effective communication techniques.
- Monitored patient progress, adjusting treatment approaches based on observed outcomes and feedback.
- Ensured compliance with regulatory standards and best practices in mental health service delivery.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
Workman’s Comp Claims Adjuster
The Hartford
Rosenberg, TX
09.2024 - Current
- Analyzed claim submissions to determine coverage and liability based on policy terms.
- Investigated claims by gathering evidence, interviewing witnesses, and reviewing documentation for accuracy.
- Collaborated with legal teams to resolve complex claims and mitigate potential litigation risks.
- Streamlined claims processing workflows, reducing turnaround time while maintaining compliance with regulations.
- Conducted audits of claim files to ensure adherence to company standards and regulatory requirements, enhancing quality control.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Child Protective Service Investigator
State of Texas DFPS
Wharton
04.2023 - 10.2024
- Identified potential signs of physical or sexual abuse during field visits.
- Conducted detailed investigations into allegations of child abuse, neglect, and maltreatment utilizing interviewing techniques and evidence collection methods.
- Evaluated mental health issues among vulnerable populations and referred clients for appropriate treatment when necessary.
- Developed and implemented comprehensive safety plans to ensure the protection of children in high-risk situations.
- Collaborated with law enforcement, medical professionals, social services agencies, and other stakeholders to coordinate appropriate response strategies.
- Provided testimony in court proceedings regarding findings from investigations conducted.
- Ensured compliance with state laws regarding reporting requirements for suspected cases of child abuse or neglect.
Medicare Enrollment Specialist
BCBS Elevance
Rosenberg
12.2022 - 04.2023
- Provided clear, concise, and up-to-date information to customers on the Medicare enrollment process.
- Collaborated effectively with other departments to resolve issues quickly.
- Resolved customer inquiries with strong problem-solving skills and attention to detail.
- Performed research activities to identify trends related to Medicare enrollments.
Human Resources Specialist
ADP
Tempe
10.2021 - 05.2022
- Created and managed employee handbooks, policies and procedures, and job descriptions.
- Used Applicant Tracking Systems (ATS) to manage the recruitment and selection process.
- Administered employee benefits and worked with providers to facilitate accurate and updated information.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions.
- Addressed employee questions and concerns using general working knowledge related to paid time off (PTO), payroll, disability, benefit programs, open enrollment, performance, compensation, etc.
- Provided guidance on payroll, benefits, and other HR matters to staff members.
- Conducted enrollment meetings and advised personnel on eligibility, application and conditions of benefit programs.
Fraud Specialist
USAA Federal Savings Bank
Phoenix
07.2016 - 06.2018
- Interacted with customers to further develop cases and analyze points of compromise.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Collected data from internal and external sources to facilitate meaningful analysis.
- Conducted in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.
- Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts.
- Monitored financial accounts for suspicious or unauthorized activity.
- Responded quickly to customer inquiries concerning suspected fraudulent activities.
- Collaborated with other departments within the organization regarding fraud prevention initiatives.
- Reviewed credit card applications for signs of possible identity theft or other forms of fraud.
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud.
- Investigated debit and credit card claims on behalf of merchant customers.
Merchant Services Representative
American Express
Phoenix, Arizona
10.2014 - 07.2016
- Identified sales opportunities within existing merchant accounts by upselling additional services or products.
- Performed daily audits of merchant accounts to ensure compliance with internal policies and procedures.
- Provided technical support to merchants experiencing difficulties using payment processing systems.
- Utilized problem-solving abilities to identify solutions to complex merchant issues.
- Cultivated effective communication strategies when dealing with difficult or challenging customers.
- Analyzed financial statements from prospective clients in order to assess creditworthiness.
- Provided excellent customer service to merchants by resolving inquiries and complaints in a timely manner.
- Emphasized and recommended service features based on knowledge of customers' needs and vendor capabilities and limitations.
- Monitored market conditions, innovations and competitors' services, prices and sales.
Program Coordinator
Sunflower State Health Plan
Lenexa
10.2012 - 07.2014
- Scheduled and organized program-related meetings and events.
- Spearheaded program budget development and enforced adherence.
- Recruited program participants and members by sending individual letters, creating brochures, and presenting at meetings.
- Identified and implemented program improvements to enhance performance.
- Collaborated with internal teams across departments to ensure effective operations of the program.
- Facilitated program meetings, conferences, and workshops.
- Organized and facilitated workshops, meetings, and training sessions for participants.
- Scheduled details of program and events based on agendas.
- Developed program evaluation systems to measure impact of programs on target population.
Education
Master of Science (M.S.) - Human Resources Management
Walden University
Minneapolis, MN08.2020
Bachelor of Arts (B.A.) - Human Resources Management
Northwest Nazarene University
Nampa, ID05.2018
Skills
- Payroll and Benefits Administration
- Benefits Administration
- HR Information Systems
- Financial Reporting and Budgeting
- Community Outreach
- Case Management
- Compensation and Benefits HRIS Applications
- HRIS Updating
- HR Metrics
- Customer Analytics, Insights, and Reporting
- Interviewing Parents
- Suicide risk assessment
- Clinical documentation
- Self-harm prevention
- Dual diagnosis treatment
- Psychotherapy techniques
- Individual counseling
- Behavioral assessment
- Anger management
Certification
Life insurance producers license
CITY
Rosenberg
Timeline
Qualified Mental Health Professional
Texas Care
07.2025 - Current
Workman’s Comp Claims Adjuster
The Hartford
09.2024 - Current
Child Protective Service Investigator
State of Texas DFPS
04.2023 - 10.2024
Medicare Enrollment Specialist
BCBS Elevance
12.2022 - 04.2023
Human Resources Specialist
ADP
10.2021 - 05.2022
Fraud Specialist
USAA Federal Savings Bank
07.2016 - 06.2018
Merchant Services Representative
American Express
10.2014 - 07.2016
Program Coordinator
Sunflower State Health Plan
10.2012 - 07.2014
Master of Science (M.S.) - Human Resources Management
Walden University
Bachelor of Arts (B.A.) - Human Resources Management
Northwest Nazarene University