Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Medellin

Austin

Summary

Trauma-informed crisis response professional with 7+ years of experience supporting vulnerable populations, investigating high-risk incidents, and collaborating with law enforcement, government agencies, and multidisciplinary teams. Proven ability to assess complex situations, document sensitive cases, and deliver compassionate support during emergencies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Qualified Mental Health Professional

Integral Care
01.2024 - Current
  • Provide trauma-informed crisis intervention for psychiatric emergencies
  • Conduct community-based screenings with 911 dispatch and emergency responders
  • Participate in co-response with APD, TCSO, EMS, and Community Health Paramedics
  • Analyze behavioral indicators to determine safety actions
  • Maintain detailed documentation in time-sensitive environments

Director of Programs

The Refuge for DMST
01.2022 - 01.2023
  • Partnered with DFPS, HHSC, Texas Rangers, and Bastrop Sheriff’s Office on investigations
  • Managed escalations and compliance standards
  • Led therapeutic programming and staff training

Residential Administrator

The Refuge for DMST
01.2021 - 01.2022
  • Liaison with DFPS licensing and government partners
  • Managed serious incident reports and compliance documentation
  • Updated organizational safety policies

Direct Care Supervisor

The Refuge for DMST
01.2019 - 01.2021
  • Supervised crisis response staff and incident reviews
  • Provided direct support during behavioral emergencies
  • Ensured compliance with DFPS and HHSC standards

Connection Specialist / Therapeutic Child Care Specialist

01.2016 - 01.2019
  • Managed aggression, suicidal ideation, and runaway risk using SAMA and TBRI
  • Documented behavioral incidents and supported trauma recovery

Education

Bachelor’s Degree - Business Management

Texas State University

Skills

  • Crisis Intervention & De-Escalation
  • High-Risk Case Assessment
  • Trauma-Informed Support
  • Law Enforcement Collaboration
  • Behavioral Health Support
  • Analytical Decision Making
  • Cross-Functional Communication
  • Policy Compliance (DFPS/HHSC)
  • Sensitive Content Review

Certification

  • CPR & First Aid (2024)
  • Driver’s License
  • Food Handler Certification

Timeline

Qualified Mental Health Professional

Integral Care
01.2024 - Current

Director of Programs

The Refuge for DMST
01.2022 - 01.2023

Residential Administrator

The Refuge for DMST
01.2021 - 01.2022

Direct Care Supervisor

The Refuge for DMST
01.2019 - 01.2021

Connection Specialist / Therapeutic Child Care Specialist

01.2016 - 01.2019

Bachelor’s Degree - Business Management

Texas State University
Andrea Medellin