Darniese Taylor
Gary,IN
Summary
I will be bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Housekeeper
Hampton Inn Suites
Hammond, IN
06.2023 - 12.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Care Representative
Comcast, Xfinity
Hammond, IN
12.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Call Center Representative
Grupo NGN
Calumet City, IL
03.2020 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Westside Leadership Academy
Gary, IN06.2020
Skills
- Payment Processing
- Report Preparation
- Customer Relationship Management
- Technical Support
- Customer Service
- Database Research
- Billing Coordination
- Appointment Scheduling
- Problem Resolution
- Order Processing
Timeline
Housekeeper
Hampton Inn Suites
06.2023 - 12.2023
Customer Care Representative
Comcast, Xfinity
12.2022 - 05.2023
Call Center Representative
Grupo NGN
03.2020 - 12.2022
High School Diploma -
Westside Leadership Academy