Darnisha Graham
Warren,MI
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
12
12
years of professional experience
Work History
Security Dispatcher
DMC Receiving Hospital
Detroit, MI
11.2023 - Current
- Answer and prioritize critical emergency and non-emergency calls from patients, medical staff, and visitors.
- Monitored high-stakes life safety systems, including CCTV networks, fire alarm panels, and access control points, to maintain facility security and safety.
- Dispatch security officers and law enforcement personnel efficiently using two-way radios and Computer-Aided Dispatch (CAD) systems.
- Coordinated with external police departments, fire services, and emergency medical services (EMS) during critical incidents to enhance response effectiveness.
- Logged incoming calls, deployment actions, and radio communications accurately into electronic incident databases to ensure reliable records.
- Support hospital-wide emergency codes, facility lockdowns, and major incident protocols while maintaining maximum composure and focus.
Certified Nursing Assistant
Ambassador nursing facility
Detroit, Michigan
03.2015 - 10.2023
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities and personal care tasks.
- Documented resident care information accurately in electronic health records.
- Served meals to patients in their rooms and assisted with feeding.
- Served meals to patients in their rooms and assisted with feeding when needed.
Receptionist
St James nursing center
Detroit, Michigan
02.2020 - 10.2023
- Welcomed visitors at reception, providing them with a friendly experience. and ensured they had a positive experience.
- Processed cash transactions accurately at the point of sale. and credit card payments with accuracy.
- Responded to incoming phone calls promptly and professionally. professionally in accordance with organizational protocols.
- Employed professional telephone etiquette while communicating with callers., answered calls and caller questions, and transferred to proper extensions.
- Displayed pleasant and professional voice and demeanor, positively representing the organization.
Education
High School Diploma -
Detroit, MichiganSkills
- Schedule Management
- Multitasking
- Decision-Making
- Punctual and Reliable
- Security understanding
- Organizational Skills
- Emergency response
- CCTV monitoring
- Computer-aided dispatch
- Incident documentation
- Crisis management
- Customer service
- Attention to detail
Timeline
Security Dispatcher
DMC Receiving Hospital
11.2023 - Current
Receptionist
St James nursing center
02.2020 - 10.2023
Certified Nursing Assistant
Ambassador nursing facility
03.2015 - 10.2023