Darolin Delgado Almonte
New York City,USA
Summary
Dedicated Customer Service Assistant with a strong background in cash handling and multitasking in fast-paced environments. Proven ability to streamline procedures, reducing wait times while enhancing customer satisfaction. Consistently exceeds sales targets through effective upselling and delivering prompt, friendly service.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front-end manager Service Representative
shop fair supermarket
New York, NY
11.2023 - Current
- Managed daily operations to ensure efficient store functionality.
- Supervised staff to maintain high levels of customer service.
- Coordinated inventory management and restocking procedures.
- Trained new employees on company policies and procedures.
- Resolved customer complaints to foster a positive shopping experience.
- Provided leadership during times of organizational change or crisis situations.
Community Justice Connect
Criminal Justice Intern
Bronx, NY, NY
05.2026 - 08.2026
- Reviewed case files to ensure compliance with legal standards.
- Collaborated with attorneys to clarify legal procedures and requirements.
- Interpreted statutes according to their plain meaning when deciding cases before the court.
- Read and analyzed legal documents to inform decisions on pre-trial issues, motions and final rulings.
- Analyzed legal arguments to determine appropriate rulings.
Customer Service Assistant / General Crew Member
McDonald's
New York, NY
05.2023 - 09.2023
- Provided excellent customer service at the counter and drive-thru, ensuring customer satisfaction.
- Mastered POS system, enhancing transaction speed and accuracy while delivering exceptional customer service in a fast-paced retail environment.
- Spearheaded customer service excellence, leveraging POS mastery to boost transaction efficiency and cultivate positive shopping experiences.
- Mastered multitasking in fast-paced environment, efficiently handling orders, payments, and drive-thru operations while maintaining high customer satisfaction.
- Received and processed orders at the drive-thru, ensuring accuracy and speed.
- Delivered orders in the drive-thru, ensuring all items were correct and on time.
- Optimized drive-thru operations, maintaining order accuracy and quality standards while improving customer satisfaction and reducing wait times.
- Streamlined order processing and delivery procedures, contributing to reduced wait times and improved overall service efficiency.
- Implemented efficient bagging techniques, optimizing checkout process and improving overall customer satisfaction at the point of sale.
- Accurately and efficiently managed cash and credit card transactions, handling large volumes of daily sales.
- Streamlined cash handling procedures, enhancing financial accuracy in daily operations and minimizing errors.
- Implemented rigorous cash handling procedures, maintaining 100% accuracy in transactions and contributing to loss prevention efforts.
- Consistently met and exceeded daily sales targets through upselling techniques and prompt, friendly service, boosting store performance.
- Cultivated customer relationships through attentive service, resolving inquiries and fostering a welcoming shopping atmosphere.
- Proposed and implemented new organizational strategies for the checkout area, enhancing workflow efficiency and customer experience.
- Fostered strong team dynamics, coordinating seamlessly with kitchen staff to ensure timely order fulfillment and maintain product quality standards.
Sales Associate / Retail Associate
Forever 21
New York, NY
10.2022 - 03.2023
- Leveraged product knowledge to provide personalized recommendations, driving customer satisfaction.
- Delivered exceptional customer experiences by organizing merchandise displays and collaborating with team for streamlined operations.
- Optimized store layout and visual merchandising, boosting customer engagement and driving sales growth for key product lines.
- Developed and implemented creative product displays that attracted customer attention and boosted foot traffic in underperforming store sections.
- Maintained pristine store appearance through meticulous organization and restocking.
- Conducted thorough inventory counts, ensuring accurate stock levels for seamless sales floor replenishment.
- Implemented rigorous inventory management practices, ensuring accurate stock levels and minimizing discrepancies during regular audits.
- Mentored new team members on store policies and customer service best practices, contributing to improved team performance and cohesion.
Cashier
Cherry valley marketplace
Yonkers, New York
09.2021 - 09.2022
- Optimized cash register operations, boosting transaction speed while upholding exceptional customer service standards.
- Streamlined cash register operations, enhancing transaction speed and accuracy while maintaining exceptional customer service standards.
- Efficiently processed customer transactions, ensuring accurate cash handling and register balancing.
- Implemented rigorous cash handling procedures, ensuring precise daily reconciliations and minimizing discrepancies in financial records.
- Executed cash handling procedures, ensuring precise daily reconciliations and minimizing financial discrepancies.
- Provided exceptional customer service, addressing inquiries with professionalism and patience.
- Addressed customer inquiries promptly, providing clear and helpful information on pricing and products to foster a positive shopping environment.
- Contributed to a cohesive team environment, sharing best practices for efficient cash handling and customer interaction techniques.
- Kept workspace tidy and organized to ensure efficient operations., promoting smooth operations.
Education
Bachelor of Science - Criminal Justice
Monroe University
New Rochelle06-2026
Grade 12 - Criminal Justice
Yonkers Middle High School
Yonkers, NY06-2023
Skills
- Cash Management
- Cash handling
- Credits and refunds
- Customer relations
- Interpersonal communication
- Communication
- Problem Solving
- Time Management
- Teamwork
- Adaptability
- Typing
Personal Information
Age: 22
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Community Justice Connect
Criminal Justice Intern
05.2026 - 08.2026
Front-end manager Service Representative
shop fair supermarket
11.2023 - Current
Customer Service Assistant / General Crew Member
McDonald's
05.2023 - 09.2023
Sales Associate / Retail Associate
Forever 21
10.2022 - 03.2023
Cashier
Cherry valley marketplace
09.2021 - 09.2022
Bachelor of Science - Criminal Justice
Monroe University
Grade 12 - Criminal Justice
Yonkers Middle High School