Darolyn Feeney
Houston,TX
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
17
17
years of professional experience
Work History
Healthcare Services Representative II
Kelsey Seybold Clinic
Pearland, TX
11.2018 - Current
- Assisting patients with medical/technical questions regarding online Kelsey Seybold health portal, advising nurses as to diagnosed subject matter for patients, scheduling patient medical visits, coordinating insurance benefits to patients and answering insurance billing questions, managing and recapping patient teleconference appointments and providing patients with necessary information needed for in-person visits, overachieving at monthly quality assurance, patient experience, attendance and ready time goals on a weekly and monthly basis
Lead Sales Associate
Lilly Pulitzer
Houston, TX
10.2016 - 03.2020
- Worked tirelessly to achieve and outperform on company directed sales goals/initiatives. Met and exceeded company sales projections every quarter of employment while stressing the upscale resort chic clothing style that Lilly Pulitzer is renowned for, building brand loyalty along the way. Provided stylistic sales advice using personal experience and in-depth product brand knowledge to customers, matching them with the perfect outfit for every occasion. Consistently outperformed customer service rating goals, with an average score of 4.89/5.0 on customer surveys over tenure. Managed store finances on both nightly cash/credit card reconciliation and back-office inventory daily. Planned and coordinated new clothing line roll out initiatives including new line kickoff parties for preferred customers and brand enthusiasts.
Healthcare Services Representative
Portland Foot and Ankle, PA
Portland, Maine
10.2015 - 07.2016
- Worked directly with doctors at practice and assisted with scheduling patient visits, answering patient questions regarding appointment experience, monitoring and explaining insurance information, preparing patient charts, tracking patient referrals, reconciling daily co-pay cash and credit card transactions, preparing pertinent audit information required by insurance companies while providing excellent customer service at all levels
Healthcare Services Representative
New England Life Care
Portland, Maine
08.2009 - 09.2015
- Worked as a liaison to patients on activities including patient intake scheduling into clinic, pre-diagnosing pertinent medical information to give physicians a leg up on potential root causes for visit, coordinating patient insurance information to ensure accuracy, leading meetings designed to track company progress, supporting staff supply needs by pre-ordering needed items based on prior 3-month averages
Education
Medical Assistance
Southern Maine Community College
South Portland, Maine05.2009
High School - College prep courses and general studies
South Portland High School
South Portland, Maine06.2001
Skills
- Accomplished and recognized Healthcare Services Representative with over 10 years of expedience
- HIPAA compliance
- Appointment coordination
- Strong organization
- Customer service excellence
- Administrative medical process coordination
- EHR and EMR systems (Epic)
- Experienced in Microsoft Outlook, Word & Teams
Websites
Timeline
Healthcare Services Representative II
Kelsey Seybold Clinic
11.2018 - Current
Lead Sales Associate
Lilly Pulitzer
10.2016 - 03.2020
Healthcare Services Representative
Portland Foot and Ankle, PA
10.2015 - 07.2016
Healthcare Services Representative
New England Life Care
08.2009 - 09.2015
Medical Assistance
Southern Maine Community College
High School - College prep courses and general studies
South Portland High School