Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Daron Ephraim

Daron Ephraim

Johnston,USA

Summary

As a dedicated professional with a robust background in Computer Science and Information Technology, I leverage my technical expertise and problem-solving skills to drive advancements in networking, cybersecurity, and IT infrastructure. My commitment to continuous learning is evident through my recent achievements, including earning the Google Cybersecurity Certificate and preparing for the CompTIA Security+ certification.

Currently pursuing a bachelor’s degree in Computer Information Systems at Monroe University, I am well-equipped to tackle complex challenges. My military training as a certified 25B (Information Technology Specialist) complements my academic pursuits, and my passion for technology is further enriched by my interest in psychology and human behavior. This holistic approach allows me to integrate technical proficiency with a deep understanding of user needs, empowering me to create impactful solutions in the rapidly evolving digital landscape.

Overview

7
7
years of professional experience
2
2
Certification

Work History

Data Analyst

NorthStar Learning Centers
New Bedford, MA
10.2023 - Current
  • Collaborated with campaign team to analyze campaign performance and optimize targeting strategies
  • Assisted in the development of KPIs (Key Performance Indicators) for tracking business performance metrics
  • Presented findings from data analysis projects at team meetings and executive presentations
  • Performed data cleaning, transformation, and validation processes to ensure accuracy of analytical results
  • Collaborated with cross-functional teams to define project requirements and deliver actionable recommendations based on data analysis
  • Designed surveys/questionnaires for collecting primary research data from customers or target audience groups
  • Implemented quality control measures to ensure accuracy and integrity of data used for analysis

Help Desk Technician / Data Services Technician

Antigua Public Utilities Authority
St John's, Antigua and Barbuda
11.2017 - 04.2023
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Providing support for the Network Engineers resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Operate the Authenticating Server.
  • Configure DSL modems for distributions.
  • Collaborated with the support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Consulted via telephone to understand user problems, ran through testing scripts, and asked probing questions to locate root causes.
  • Reviewed support cases for technical and troubleshooting accuracy, and identified needed improvements in processes.
  • Documented repair processes, and helped streamline procedures for future technical support actions.
  • Supported customers with online billing, access, and account issues.
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Handled a large volume of phone calls, chats, and emails in support of customer queries.
  • Managed user profiles, security access, and shared file structures.
  • Devised incisive workarounds and resolutions for problems
  • Managed the configuration and setup of customer accounts and systems.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Used remote login tools to assist clients with technical and product questions.

Education

Bachelor's degree - Computer Information Systems

Monroe University
New York, NY
08-2026

Associate of Science - Computer Science and Information Technology

Antigua And Barbuda Institute of Technology
Antigua and Barbuda
10-2022

Skills

  • Technical Troubleshooting
  • Network Troubleshooting
  • Database Development
  • Web Development
  • Cisco Switch Configuration
  • Windows Server Configuration
  • Microsoft 365 Administration
  • Active Directory
  • Microsoft Exchange
  • Help Desk Support
  • Mobile Devices Management (MDM)
  • Structured query language (SQL)
  • DHCP
  • DNS
  • Laravel
  • JavaScript
  • Project Management
  • Python
  • Splunk
  • Wireshark
  • Linux
  • Remote Access Software
  • Cybersecurity
  • Information Security
  • System Administration
  • VMWare

Certification

Google Cybersecurity Certificate, 09/01/24, Present,

  • Introduction to Cybersecurity: Overview of fundamental cybersecurity concepts, including the importance of protecting data and systems, and the role of cybersecurity professionals in safeguarding information.
  • Cybersecurity Tools and Techniques: Hands-on experience with essential cybersecurity tools and techniques, including network scanning, vulnerability assessment, and incident response.
  • Python for Cybersecurity: Introduction to Python programming with a focus on scripting and automating common cybersecurity tasks, such as log analysis and vulnerability scanning.
  • Linux for Cybersecurity: Practical skills in using Linux operating systems for system administration and security.
  • SIEM Tools (Including Splunk): Training in Security Information and Event Management (SIEM) tools.,
  • Network Security: Knowledge of network security fundamentals., Incident Response and Management: Skills for responding to and managing security incidents.,
  • Data Protection and Privacy: Understanding of data protection principles., Cybersecurity Frameworks: Familiarity with industry-standard cybersecurity frameworks.,
  • Real-World Applications: Practical experience through labs and projects.

Certified 25B (Information Technology Specialist) – U.S. Army, 09/01/24, Present,

  • System Administration: Expertise in configuring, managing, and maintaining computer systems and networks., Network Configuration: Skilled in setting up and troubleshooting network infrastructure.,
  • Active Directory Management: Proficient in managing Active Directory (AD) environments.,
  • VOIP Implementation: Experienced in implementing and managing Voice over IP (VOIP) systems.,
  • Office 365 Administration: Administered Office 365 environments.,
  • Hardware and Software Support: Provided technical support for hardware and software issues.,
  • Cybersecurity Practices: Implemented cybersecurity measures.,
  • Incident Management: Responded to and resolved IT incidents and service requests., Technical Documentation: Created and maintained detailed technical documentation.,
  • Training and Support: Provided training and support to military personnel., Security Protocols: Adhered to military security protocols.

CompTIA Security+ - Computing Technology Industry Association (CompTIA).

  • Foundational Cybersecurity Knowledge: Demonstrated expertise in fundamental cybersecurity concepts, including network security, risk management, cryptography, and operational security.
  • Threat Analysis and Management: Skilled in identifying and mitigating various cybersecurity threats, vulnerabilities, and risks using real-world methodologies.
  • Incident Response: Proficient in developing and implementing incident response strategies, including containment, eradication, and recovery from security breaches.
  • Secure System Design: Applied best practices in designing secure systems, applications, and networks with an emphasis on reducing attack surfaces and vulnerabilities.
  • Security Controls Implementation: Practical experience in configuring and deploying security controls to protect enterprise systems, networks, and data, including firewalls, intrusion detection/prevention systems (IDS/IPS), and encryption methods.
  • Governance, Risk, and Compliance (GRC): Knowledgeable in security governance frameworks, compliance standards (e.g., GDPR, PCI DSS, HIPAA), and risk management processes to ensure organizational adherence to legal and regulatory requirements.
  • Identity and Access Management (IAM): Proficient in implementing and managing secure identity solutions, including multifactor authentication (MFA), role-based access controls (RBAC), and privilege management.
  • Security Assessments and Audits: Conducted vulnerability assessments, penetration tests, and audits to evaluate and strengthen system defenses.
  • Cloud and Virtualization Security: Comprehensive understanding of securing virtual environments and cloud-based infrastructures against evolving cyber threats.
  • Continuous Learning and Application: Committed to ongoing professional development to stay current with emerging security technologies, trends, and best practices.

Timeline

Data Analyst

NorthStar Learning Centers
10.2023 - Current

Help Desk Technician / Data Services Technician

Antigua Public Utilities Authority
11.2017 - 04.2023

Bachelor's degree - Computer Information Systems

Monroe University

Associate of Science - Computer Science and Information Technology

Antigua And Barbuda Institute of Technology
Daron Ephraim