Adarsh Vinay Puppala
Summary
Information systems graduate with practical experience in IT support and troubleshooting. Proficient in Active Directory administration, ServiceNow ticket management, and comprehensive documentation. Recognized for improving user satisfaction through effective problem-solving in dynamic environments.
Offering strong foundation in data analysis principles and passion for problem-solving. Brings solid understanding of statistical methods and proficiency in analytical tools like Python and Excel. Ready to use and develop these skills in Data analyst role, contributing to data-driven decision-making and continuous improvement.
Overview
3
3
years of professional experience
Work History
Data Analyst
ENcloud Services
Katy, US
08.2023 - 10.2023
- Executed comprehensive analysis of large datasets to uncover trends and insights.
- Engineered and sustained interactive dashboards utilizing Tableau for enhanced real-time data visualization.
- Collaborated with cross-functional teams to gather requirements and provide analytical support.
- Executed data cleaning processes to ensure accuracy and reliability of information.
- Assisted in creating reports that communicated findings and recommendations effectively.
- Utilized SQL for data extraction and manipulation, enhancing reporting efficiency.
- Conducted exploratory data analysis to uncover actionable opportunities for process improvement.
- Supported team in preparing presentations that highlighted key analytical results to stakeholders.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Consolidated diverse data sources into unified datasets through ETL processes, enhancing analytic capabilities.
- Directed management of extensive databases to facilitate prompt retrieval of critical information for stakeholders.
E-Sports Team Supervisor
State University of New York at Farmingdale
Farmingdale, US
01.2022 - 03.2023
- Supervised gaming lab operations for 50+ concurrent users, ensuring optimal performance of PC systems.
- Coordinated events and activities, boosting program participation by 25% through strategic engagement initiatives.
- Assisted students with PC setup, troubleshooting hardware, and resolving network connectivity issues to enhance user experience.
- Maintained organized workstation environments and ensured system readiness for daily operations.
IT Help Desk Technician
Geniies IT Services
Coimbatore, India
11.2020 - 06.2021
- Provided technical support for desktops, laptops, printers, and peripheral devices, enhancing user experience for 100+ users.
- Resolved device connectivity, printing issues, and general technical troubleshooting, improving user satisfaction.
- Performed hardware troubleshooting, device setup, and system configuration to maintain operational readiness.
- Conducted system diagnostics, health checks, and routine maintenance to minimize downtime.
- Recorded incidents and service activities in ticketing systems, ensuring accurate documentation for effective troubleshooting.
Education
Masters - Computer Information Science
New Jersey Institute of Technology
Newark, NJ, US12-2025
Bachelor of Science (B.S.) - Computer Engineering
Farmingdale State College
Farmingdale, NY, US05-2023
Skills
- IT support and troubleshooting
Hardware and software configuration Technical troubleshooting
Customer service excellence
Network connectivity solutions
Remote desktop support
Data visualization and presentations
Data analysis
Python programming
Excel functions
SQL
Data cleaning
Analytical problem solving
Tableau
Tableau software
Database management
Database programming and SQL
Data modeling
ETL processes
Database maintenance
Project management
Data mining
- ServiceNow ticketing knowledge
- Active Directory administration
- Networking fundamentals
- Incident management and resolution
- Root cause analysis
- Technical troubleshooting
- Customer service excellence
- Network connectivity solutions
- Remote desktop support
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL
- Data cleaning
- Analytical problem solving
- Tableau
- Tableau software
- Database management
- Database programming and SQL
- Data modeling
- ETL processes
- Database maintenance
- Project management
- Data mining
Timeline
Data Analyst
ENcloud Services
08.2023 - 10.2023
E-Sports Team Supervisor
State University of New York at Farmingdale
01.2022 - 03.2023
IT Help Desk Technician
Geniies IT Services
11.2020 - 06.2021
Bachelor of Science (B.S.) - Computer Engineering
Farmingdale State College
Masters - Computer Information Science
New Jersey Institute of Technology