Mariah Reynolds
Chicago,IL
Summary
IT specialist and data analyst with Secret security clearance delivering service desk support across Mac and Windows environments. Troubleshoot Office 365 issues and manage ServiceNow ticket workflows to restore service and reduce resolution time. Support secure system operations through accurate diagnostics and documentation.
Overview
3
3
years of professional experience
Work History
Data Analyst
University of Chicago
04.2026 - Current
- Supported data collection, cleaning, and reporting for university projects, enhancing operational effectiveness.
- Collaborated with teams to prepare data summaries and dashboards, improving clarity of insights and documentation.
- Tracked ServiceNow tickets to document issues and facilitate timely resolutions.
- Maintained accuracy, confidentiality, and compliance with institutional IT and data standards.
- Assisted with account unlocks, password resets, and access troubleshooting across multiple systems.
- Provided first-line technical support by answering service desk calls from faculty, staff, and students.
- Contract through TEKsystems
IT Specialist (25B)
Army National Guard
08.2025 - Current
- Provided daily IT support through troubleshooting user issues, installing software, and configuring hardware.
- Resolved Office 365 application login issues and configured user settings for optimal performance.
- Supported Mac and Windows devices with OS troubleshooting, updates, and user guidance.
- Assisted with LAN/WAN environments through network monitoring and configuration of switches/routers to ensure stable connectivity.
- Created and resolved ServiceNow tickets to document and track IT issues for improved service delivery.
- Guided users on proper system usage to maintain cybersecurity standards and operational efficiency.
- Ensured compliance with cybersecurity protocols while troubleshooting technical problems to safeguard sensitive data.
- Obtained and maintained a secret security clearance for handling sensitive IT operations.
Guest Advocate (Seasonal)
Target
05.2024 - 08.2024
- Assisted guests with transactions, returns, and product inquiries, while improving overall guest satisfaction.
- Supported front-end operations, while enhancing order pickup and online order preparation efficiency.
- Communicated effectively in a fast-paced retail environment, ensuring accuracy in transactions and guest interactions.
Customer Service Cashier
Walgreens
07.2023 - 05.2024
- Engaged customers professionally, facilitating purchase inquiries and processing POS transactions.
- Ensured accuracy in cash handling and consistently followed company policies.
- Organized merchandise and streamlined front-end operations to enhance customer experience.
- Demonstrated reliability and sound judgment while collaborating with team members.
Education
High School Diploma -
Muchin College Prep
Chicago06-2024
Skills
- Data reporting
- Data cleaning techniques
- ServiceNow ticketing
- Ticket management
- Office 365 troubleshooting
- Login troubleshooting
- Mac and Windows support
- OS troubleshooting
- Network configuration
- Technical diagnostics
- Configuration assistance
- Cybersecurity awareness and compliance
- Service desk support
- Account management
Timeline
Data Analyst
University of Chicago
04.2026 - Current
IT Specialist (25B)
Army National Guard
08.2025 - Current
Guest Advocate (Seasonal)
Target
05.2024 - 08.2024
Customer Service Cashier
Walgreens
07.2023 - 05.2024
High School Diploma -
Muchin College Prep