Daron Nelson
Dubuque,IA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
McGraw-Hill Higher Education
05.2022 - 03.2024
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed high levels of call flow and responded to technical support needs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
Sales Associate
Advantage Solutions
Irvine, CA
05.2018 - 03.2019
- Built relationships with customers to encourage repeat business.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Rich East High School
Park Forest, IL06.1992
Skills
Policy and Procedure Adherence
Sales floor organization
Inventory Management
Display building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionHealthcare benefits401k matchTimeline
Technical Support Representative
McGraw-Hill Higher Education
05.2022 - 03.2024
Sales Associate
Advantage Solutions
05.2018 - 03.2019
High School Diploma -
Rich East High School