Summary
Overview
Work History
Education
Skills
LANGUAGES
ADDITIONAL QUALIFICATIONS
Timeline
Generic

JAMILET DIAZ

Palm Bay,Florida

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

10
10
years of professional experience

Work History

Technical Support Representative

Dish Network
01.2025 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Sales Associate

T-mobile
03.2022 - 12.2024
  • Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
  • Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
  • Boosted overall sales performance by setting ambitious goals for self and team members.

Business Associate

Varadero LLC
03.2020 - 01.2023
  • Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Streamlined internal processes for improved efficiency and reduced operational costs.

Sales Associate

CGX Exchange Co.
09.2018 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

CGX Exchange Co.
02.2015 - 07.2018
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Highschool Diploma -

Homestead Senior High School
Homestead, Florida

Skills

  • Policy and Procedure Adherence
  • Technical support
  • Technical troubleshooting
  • Product troubleshooting
  • Remote support
  • Call center operations
  • Customer service expert
  • Appointment scheduling
  • Account updating
  • Verbal and written communication

LANGUAGES

Spanish - Fluent

ADDITIONAL QUALIFICATIONS

2 years of call center experience

Timeline

Technical Support Representative

Dish Network
01.2025 - Current

Sales Associate

T-mobile
03.2022 - 12.2024

Business Associate

Varadero LLC
03.2020 - 01.2023

Sales Associate

CGX Exchange Co.
09.2018 - 04.2020

Sales Associate

CGX Exchange Co.
02.2015 - 07.2018

Highschool Diploma -

Homestead Senior High School

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