Darra Simon
Willis,TX
Summary
Dynamic corrections professional with extensive experience at the Texas Department of Criminal Justice, excelling in inmate supervision and incident investigation. Proven ability to enhance operational efficiency through effective training and critical thinking. Recognized for strong work ethic and integrity, ensuring safety and compliance within correctional environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Sergeant Of Corrections
Texas Department Of Criminal Justice
06.2018 - Current
- Supervised daily operations within correctional facility, ensuring compliance with safety regulations and protocols.
- Coordinated training programs for new staff, enhancing operational efficiency and team performance.
- Managed inmate classification processes, improving security measures and inmate management strategies.
- Conducted regular inspections to identify safety hazards and implement corrective actions promptly.
Jailer
Houston County Sheriff's Office
03.2016 - 06.2018
- Supervised inmate safety and compliance with facility regulations.
- Conducted regular inspections to identify security breaches and safety hazards.
- Managed intake and release processes, ensuring accurate documentation of inmate records.
- Trained new staff on operational procedures and emergency response protocols.
Cashier
Walmart
03.2014 - 04.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained accurate cash drawer by conducting regular audits and reconciliations.
- Provided exceptional service, resolving issues promptly to ensure customer satisfaction.
Customer Service Representative
Santander Consumer USA
09.2011 - 01.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new staff on customer service protocols and best practices.
- Managed escalated customer issues, ensuring prompt resolution and satisfaction.
Education
High School Diploma -
Kennard High School
Kennard, TXSkills
- Inmate supervision
- Restraint techniques
- Microsoft office
- Incident investigation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Timeline
Sergeant Of Corrections
Texas Department Of Criminal Justice
06.2018 - Current
Jailer
Houston County Sheriff's Office
03.2016 - 06.2018
Cashier
Walmart
03.2014 - 04.2016
Customer Service Representative
Santander Consumer USA
09.2011 - 01.2014
High School Diploma -
Kennard High School