Darraine Wiggins
Brooklyn,NY
Summary
Accomplished Shift Supervisor with a proven track record at Wendy's, adept in conflict resolution and exceptional time management. Skilled in sanitization procedures and customer service, demonstrating a commitment to efficiency and quality. Enhanced team productivity by over 20% through effective shift management and training, showcasing leadership and operational excellence.
Overview
5
5
years of professional experience
Work History
Cleaner
ERMC
Queens, NY
03.2023 - Current
- Followed chemical cleaner and power equipment procedures.
- vacuumed carpets, and dusted surfaces.
- Transported trash bags to designated disposal areas.
- Followed company uniform, performance and security policies with every job.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Security Officer
Pax Assist
Queens, NY
10.2023 - 12.2024
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Assisted with crowd control when planes landed.
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Verified photo IDs and tickets to allow guests passage.
Shift Supervisor
Wendy's
Brooklyn, NY
01.2021 - 05.2023
- Observed and monitored utilization of equipment.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Completed opening and closing duties to facilitate business operations.
- Checked orders for quality and completeness.
- Trained new employees on company policies and procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Shopper
Amazon
Brooklyn, NY
03.2020 - 11.2020
- Stocked shelves with new products and reorganized existing displays as necessary.
- Replenished and arranged items to maintain appearance.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
Education
Cobble Hill of American Studies
Brooklyn, NY06-2017
Skills
- Sanitization procedures
- Conflict resolution
- Exceptional time management
- Housekeeping
- Proper chemical handling
- food safety
- customer service
- shift management
- computer operation
Affiliations
- Soccer, Team Member, played with the youth team of fellowship and primary in portland jamaica, Competed in regional tournaments and demonstrated teamwork and leadership skills
Timeline
Security Officer
Pax Assist
10.2023 - 12.2024
Cleaner
ERMC
03.2023 - Current
Shift Supervisor
Wendy's
01.2021 - 05.2023
Shopper
Amazon
03.2020 - 11.2020
Cobble Hill of American Studies
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